10-26-2012 07:56:50 AM - edited 10-26-2012 07:58:30 AM
I have been a loyal Att customer since 2001, and have never asked for a early upgrade on my phone. I bought the vivid in april and had it replaced twice due to a defect ( cant hear anyone on calls ) .I cant get a third one , becuase there is a limited to the amount you can get,even though it is defective ?? hmm interesting .I have called and asked if I could upgrade early , my upgrade date is feb 2013. The phone is un-usable , but that does not matter , becuase I cant go early . I can get a phone at the retail price of 699.00 or whatever the phone cost at that price, or I have been told I can do a special upgrade and Pay 499.00 for the phone ,and my choices are limited. Same phone I have now and they want me to spend 500.00 bucks for it , hmmmmmm NO!!
No help here ,so I have to buy a throw away phone ,and wait untill my contract is up . Will i renew with Att mostly likely not.
Corporation has no loyalty to its customers ,even though we have for them .
So if you want to Upgrade Early good luck , I hope you can.
10-26-2012 09:35:58 AM
10-26-2012 09:55:14 AM
I have taken it up with Htc , they claim its software not hardware related,and for me to take it up with att. Call quality , lost singal is att's responsibility . Sure they are not responsibel ,but for a vauled customer they could cut someone a break.
10-27-2012 05:14:21 AM
As for a "valued customer", AT&T has millions of "valued customers" who would like AT&T to cut them a special break because they have been with AT&T forever, their phone is broken, their phone was lost or stolen, they spend hundreds of dollars a month with AT&T, and so on. It's much fairer to everyone for them to have one set of rules and apply them evenly than to cut people a special break. Once you cut one person a special break, everyone else will be complaining why can't they get a break too.