You cant upgrade [ Edited ]

[berrysjb]

I have been a loyal Att customer since 2001, and have never asked for a early upgrade on my phone. I bought the vivid in april  and had it replaced twice due to a defect ( cant hear anyone on calls ) .I cant get a third one , becuase there is a limited to the amount you can get,even though it is defective ?? hmm interesting .I have called and asked if I could upgrade early , my upgrade date is feb 2013. The phone is un-usable , but that does not matter , becuase I cant go early . I can get a phone at the retail price of 699.00 or whatever the phone cost  at that price, or I have been told I can do a special upgrade and Pay 499.00 for the phone ,and my choices are limited. Same phone I have now and they want me to spend 500.00 bucks for it , hmmmmmm NO!! 

No help here ,so I have to buy a throw away phone ,and wait untill my contract is up . Will i renew with Att mostly likely not.

Corporation has no loyalty to its customers ,even though we have for them .

So if you want to Upgrade Early good luck , I hope you can.

[dwill05]

If your phone is defective and still under warranty, then you need to take it up with the manufacturer. AT&T didn't build the phone and isn't responsible if you get a badly built phone. They are only responsible for providing the service you pay for. Regarding upgrades, AT&T isn't obligated to sell phones at a discounted price. They choose to do so in return for the customer signing a contract with them, part of which includes a time period before you are eligible for another discounted upgrade. You aren't there yet. That upgrade date has nothing to do with whether your phone works, gets broken, stolen, whatever. Sorry you are having problems with the phone, but You agreed to not being eligible for another upgrade until Feb 2013 when you signed the contract.

[berrysjb]

I have taken it up with Htc , they claim its software not hardware related,and for me to take it up with att. Call quality , lost singal is att's responsibility . Sure they are not responsibel ,but for a vauled customer they could cut someone a break.

[dwill05]

Who's software is on the phone? Unless AT&T wrote the software that's on the phone and put it there, it's someone else's issue. The HTC Vivid is an Android phone, so you need to talk to the Android people.

As for a "valued customer", AT&T has millions of "valued customers" who would like AT&T to cut them a special break because they have been with AT&T forever, their phone is broken, their phone was lost or stolen, they spend hundreds of dollars a month with AT&T, and so on. It's much fairer to everyone for them to have one set of rules and apply them evenly than to cut people a special break. Once you cut one person a special break, everyone else will be complaining why can't they get a break too.