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Visitor

Posts: 1

Registered: ‎03-26-2012

Upgrade status

‎03-26-2012 08:29:29 PM

Checked my upgrade status and all our phones were reset to December of this year. Called customer service and was instructed that service interruption caused all to reset because of penalties when this happens. What I would like to know is where I can find that information regarding the explanation of this policy? Been searching for 30 minutes and cannot find it anywhere.

Thank You

ACE - Wizard

Posts: 2,154

Topics: 12

Kudos: 93

Solutions: 63

Registered: ‎06-19-2006

My Device: iPhone 4s, iPad 2, Elevate 4G

Re: Upgrade status

‎03-27-2012 05:43:59 AM

Upgrade Advantage Program: See rate-plan brochure and Wireless Customer Agreement for full terms applicable to selected rate plan. Customer eligibility may vary based on credit history, payment history, payment status, customer type, and other factors. Two-year service agreement required. Upgrade fee of $36 applies. Subscriber must live and have a mailing address within AT&T's owned network coverage area. For further details regarding AT&T's Return Policy and Early Termination Fees, including Cancellation of Service, please see our return policy. AT&T may change the terms and conditions of the AT&T Upgrade Advantage Program at any time without notice. All other charges apply. Some dealers impose additional fees. Coverage not available in all areas.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 1

Registered: ‎05-07-2012

Re: Upgrade status

‎05-07-2012 07:14:14 PM

They tried this bull with me go to a store and argue with them they have no right to do this. the 36$ fee is a scam they will charge you nothing in person to avoid any confertation and keep you a customer. especially with so many offers out therewith different companies

ACE - Wizard

Posts: 2,154

Topics: 12

Kudos: 93

Solutions: 63

Registered: ‎06-19-2006

My Device: iPhone 4s, iPad 2, Elevate 4G

Re: Upgrade status

‎05-09-2012 12:26:31 PM

The question had nothing to do with the upgrade fee. The OP had an interruption of service, which caused his upgrade elegibility to be changed.

Award for Community Excellence (A.C.E.) achiever for 2012*

Employee

Posts: 1,770

Registered: ‎08-27-2008

My Device: Samsung Note 2, iPhone5, iPad

Re: Upgrade status

‎05-09-2012 08:08:50 PM

lol, and people at the store will not be able to do anything about it, we don't make the rules.

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