Order got cancelled [ Edited ]

[Auvi_Biswas]

I am eligible for an upgrade of my wireless phone, but when I ordered for an upgrade today at first the order was received and then just after few seconds a second e-mail came to me saying that the order was cancelled. I have no clue why did this happen. Can you please help me with this? My order no. is : ************and my cell no. is : *************

[edited for privacy – please do not post personal information]

[youngjm ACE - Master]

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Auvi_Biswas wrote:

I am eligible for an upgrade of my wireless phone, but when I ordered for an upgrade today at first the order was received and then just after few seconds a second e-mail came to me saying that the order was cancelled. I have no clue why did this happen. Can you please help me with this? My order no. is : ************and my cell no. is : *************

[edited for privacy – please do not post personal information]

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Call ATT directly as this is a customer forum.  They will be able to see what is going on with your specific order.

[msozone1]

I had the same problem, ordered a new phone plus wanted to add a line to my existing acct.  Got a confirmation for my order and then immediately got a cancellation notice saying they were unable to either verify my info or I had exceeded the amount of lines I could add online.  After spending 3 days on very long and frustrating phone calls which I was told for "security" reasons they couldn't tell me what the problem was, I was finally told it was because they needed to do a background check since I was adding an additional line.  It would of been so much easier and so much quicker if the first person I talked to just would just told me that and we could of got it taken care of then.  I don't understand why it took so long and so many phone calls for someone to tell me that.  Through this forum I got the number for the e-store and that's how I got it taken care of.  The number is 1-866-689-1876.

[madver]

I am having the same issue. My issue is not resolved yet. I have been trying to get some help from AT&T premier support and stores for over a week now. I get "AT&T Premier Order received" followed by "AT&T Premier Order cancelled" email. AT&T is making me run from AT&T store to Premier phone support .. This is driving me crazy.. It takes around 60 minutes or more to get hold of someone in Premier support line... Once I get hold of someone, they would immediately transfer me to another department or person.. May be In order to just avoid resolving my issue.. I am tried of going from store to store.. one representative to another.... It is QUITE FRUSTRATING... AT&T store representative was quite helpful but even he had to wait for more than 1 HOUR to get some attention from PREMIER support representative with no help at the end. I just need to know why my order is getting cancelled so that I can fix the problem. It's been more than a week I am trying to find answer. I will call the number tomorrow you have provided to see if it can help.

[jamileh]

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madver wrote:
I am having the same issue. My issue is not resolved yet. I have been trying to get some help from AT&T premier support and stores for over a week now. I get "AT&T Premier Order received" followed by "AT&T Premier Order cancelled" email. AT&T is making me run from AT&T store to Premier phone support .. This is driving me crazy.. It takes around 60 minutes or more to get hold of someone in Premier support line... Once I get hold of someone, they would immediately transfer me to another department or person.. May be In order to just avoid resolving my issue.. I am tried of going from store to store.. one representative to another.... It is QUITE FRUSTRATING... AT&T store representative was quite helpful but even he had to wait for more than 1 HOUR to get some attention from PREMIER support representative with no help at the end. I just need to know why my order is getting cancelled so that I can fix the problem. It's been more than a week I am trying to find answer. I will call the number tomorrow you have provided to see if it can help.

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I am sorry you've had such difficulty. I see that you sent a private message. I've just responded to it. I need your contact information so I can help. Thanks!

[SchusterIX]

I'm in the same boat. No one seems to know why, and buying it in a store isn't a possibility for me.