Online phone upgrade

[mel2012]

Hi,

I'm trying to upgrade my phone online and having a major obstacle: I can't seem to be both logged into myAT&T and browse upgrade options. I can log into my account fine (pay bills, look at usage, even shop for accessories) but as soon as I click "upgrade phone" I get an error saying the webpage has a redirect loop. I've tried clearing the cache, I've tried various browsers and even various computers. I'm at a loss here. I would just upgrade by phone, but I know the phone I want and it's a web-only item.

Everything was working fine until today, as far as I know. I actually had ordered the phone I wanted, online, two days ago...but then had a change of heart and had it cancelled yesterday. Part of me wonders if it's somehow related, although I don't really know how it could be (maybe the server isn't sure what my upgrade eligibility is anymore, so there's a problem when the upgrade site tries to check)?

Any ideas? I don't see what I can do from my end, but I've been having trouble explaining it to various reps I've spoken to on the phone.

Thanks!

[wingrider01 ACE - Geek]

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mel2012 wrote:

Hi,

I'm trying to upgrade my phone online and having a major obstacle: I can't seem to be both logged into myAT&T and browse upgrade options. I can log into my account fine (pay bills, look at usage, even shop for accessories) but as soon as I click "upgrade phone" I get an error saying the webpage has a redirect loop. I've tried clearing the cache, I've tried various browsers and even various computers. I'm at a loss here. I would just upgrade by phone, but I know the phone I want and it's a web-only item.

Everything was working fine until today, as far as I know. I actually had ordered the phone I wanted, online, two days ago...but then had a change of heart and had it cancelled yesterday. Part of me wonders if it's somehow related, although I don't really know how it could be (maybe the server isn't sure what my upgrade eligibility is anymore, so there's a problem when the upgrade site tries to check)?

Any ideas? I don't see what I can do from my end, but I've been having trouble explaining it to various reps I've spoken to on the phone.

Thanks!

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what browser are you using and what version?

[mel2012]

On this computer, I tried Chrome 22.0.1229.79. On another computer I tried the latest firefox, and I'm pretty sure the other user on my family account who tried is using IE.

[mel2012]

She is using IE 8.

By the way, the redirect loop happens both when I log in and then click upgrade phone, and when I browse through phones, add one to my cart, and then click log in.

[lovebates58]

Dont feel bad its doing the same thing to me for 4 days now I have talked to 10 people at at&t that did not help but 1 did help me when he gave me Web Assistance number called them Saturday and they had not even heard about it and when the guy tried the links guess what it did not work so he put in a service ticket and said it would be 24 to 48 hours and he would let me know so now I am just waiting wishing I had my phone phone.....Not a happy customer is an understatement

[jamileh]

I'm sorry you are both seeing this issue, it's definitely odd. 

If you'll both please send me a private message with your name, account number, phone number and the best time to contact you; I'll have a member of my team take a look and see what's going on. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

[bookqueen_ga]

I have been fighting this for 6 months. Today I was informed that because the coverage in my area is only "good" I can no longer upgrade online. Excuse me???? But how does something that is THEIR fault result in a penalty to ME!!!!!!??????

[bookqueen_ga]

I bet if you look at their accounts, the reason they can no longer upgrade online isn't a problem with their account. It's because they are being penalized for living in an area that doesn't have great or perfect coverage. We just found out that that is the reason why we can no longer upgrade online.