03-09-2013 08:41:55 PM
Has anyone had problems receiving upgraded phones that are defective? AT&T's success rate with me is 20%. Out of two upgrade attempts they've sent me four (4) defective (non functional) units and one good one. To exacerbate the problems there are the shipping delays, return shipments take 5-7 days then 4-5 more before the replacement is received. I was without a phone for well over a month (out of the last 19 months) due to this issue. It got so bad I had to go buy a cheap GSM just to keep voice service going. And the charges can remain on your credit card for up to two cycles (60 days) after sending the broken phones back. It's an amazingly poor record and the laws of probability dictates that I'm not the only one. Curious to hear. Thanks.
03-20-2013 08:17:04 AM
UPDATE - Food for Thought - . As a loyal, very long-term customer I've automaticaly just upgraded/renewed when eligible ..AT&T botched my last two upgrade attempts very badly causing me to research. I can renew with AT&T for 2 years and upgrade to an SIII for $199 (with very high odds it will be defective and they will have my account and credit card screwed up for over a month like last 2 times) or I can get the very same phone for $.01 through Verizon/Amazon with more talk time and data for same monthly bill with the company that ranks highest (not lowest as now) in Customer Satisfaction. It's worth an hour of your time to shop if you are eligible.
03-21-2013 09:40:26 AM
Personally, I've never had a problem. I've been a customer since 2000 with 4 lines originally and 5 lines currently. Over that time, I've upgraded each line at least twice, some of them 3 times. So that's somewhere between 10 and 15 upgrades. I've upgraded to smartphones and dumbphones. I've never gotten a bad phone and the longest it took to get a phone was a week.
03-21-2013 01:26:53 PM
Thanks for the feedback Sandblaster. I never had a problem with upgrades the first 12 years with AT&T either. And that is on multiple lines as well. And usually received the upgrades in 3 days max. Since 2011, 4 of 5 were defective (3 in a row), 2 different brands and they are taking longer to arrive (7 days). I was just curious if AT&T had started sending out refurbs or returns as upgrades or accepting higher defect rates from the manufacturers in exchange for price concessions. Obvoiusly AT&T is not singling me out just to mess with me and my UPS guy doesn't have some kind of cellphone destruction laser. My existing phones were all inoperable and I was waiting on the upgrades to restore service so I sure didn't break them or send back perfectly good phones. The laws of statistics and probability suggest that AT&T has made some kind of change in the past two years that was supposed to be "transparent" to customers. It's pretty compelling evidence and nobody at AT&T wants to address it, explain it or investigate.