07-11-2012 02:07:45 PM
I've been an AT&T/Cingular customer for over 6 years and I never really had any major issues until recently. I decided to upgrade my phone and renew my 2 year contract on June 14...It's July 11 and not only has customer service been giving me the run around and has unresolved my issue but I have paid for an upgraded phone that I never received. When I got fed up and asked that all of my lines be cancelled, I was told that I would have to pay for the early cancellation fee. This was despite the fact that I had spoken to someone last week who said my contract would be reversed and reset. The person I spoke to was kind enough to tell me that they were only interested in getting their phone device back and said she would get back to me by next Wednesday...really??? If anyone else is having issues I'd suggest contacting the FCC and filing a formal complaint. Here is the link: http://www.fcc.gov/ I was surpised to see how many people have been having problems with this company. I will never again do business with them and I will encourage everyone I contact and family members to not do business with them.
07-12-2012 05:50:59 AM
Thank you for sending me a private message with additional details. I have passed this to my team and they will contact you to help resolve this.
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.
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