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Posted Sep 7, 2013
11:53:47 AM
Upgrading from iPhone to Android via a pre-order. No service till new device arrives?

I have an old iPhone and would like to order a Note 3 as soon as possible.  I want the contract extension discount, of course, so I have to add a compatible data plan at the time of preordering the Note 3.  I'm advised this will cut off my iPhone plan immediately, leaving me without an activated phone for nearly a month.

 

Is this true?  If so, how is this acceptable?  Why can't I keep my plan in effect until the arrival of the new phone?  Am I simply screwed out of preordering if I want to keep my current phone active until I physically possess the replacement?

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Sep 7, 2013 2:13:01 PM
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ACE - Scholar

The order is completed when you activate the phone. The new equipment will stay parked/reserved in ATT's system until you activate new the phone. Once you do that, the old data plan is removed. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Upgrading from iPhone to Android via a pre-order. No service till new device arrives?

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Sep 7, 2013 12:12:31 PM
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Employee

Not at all, you will still be able to use your services while you're waiting for your Pre-ordered phone to return.
The Note 3 seems awesome so far! I may even get it myself :smileyhappy:

 

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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Upgrading from iPhone to Android via a pre-order. No service till new device arrives?

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Sep 7, 2013 12:20:39 PM
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This is what I see on the last page of my upgrade order before submitting:

 

"You selected to replace or remove one or more of the existing products based on the products you added. The existing products that will be removed automatically when you complete your order are listed below for your review.

 

"When you submit this request, you acknowledge that any existing products that are incompatible with the new products you selected will be automatically removed when your order is completed."

 

It sounds like my iPhone plan will be instantly cut off...  Does "when my order is complete" actually mean when my new phone is delivered?

Re: Upgrading from iPhone to Android via a pre-order. No service till new device arrives?

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Sep 7, 2013 2:13:01 PM
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ACE - Scholar

The order is completed when you activate the phone. The new equipment will stay parked/reserved in ATT's system until you activate new the phone. Once you do that, the old data plan is removed. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Upgrading from iPhone to Android via a pre-order. No service till new device arrives?

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Sep 7, 2013 2:24:13 PM
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Ahh great.

 

Much thanks to both of you.

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Sep 12, 2013 10:24:00 AM
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May i ask why the move to Android, Note 3 ?

 

I actually have never messed with Android and also considering the switch to Note 3.

 

Just want to see why others are also considering moving from iPhone to Note 3

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Sep 13, 2013 5:01:05 AM
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rgctx wrote:

May i ask why the move to Android, Note 3 ?

 

I actually have never messed with Android and also considering the switch to Note 3.

 

Just want to see why others are also considering moving from iPhone to Note 3


Well, I'm speaking for my self her since I have history andI've been back and forth. Currently on the 4S...and switching to the Note 3. I'm tired of having a smaller screened phone and dislike the restirctions of the Apple ecosystem. For example, I love being able to throw a word document or mp3s on an SD card without having to go through iTunes. I also love the S-Pen features. The GS4 isn't as compelling for me. 

 

But note that they are DIFFERENT experiences. You will always miss something jumping operating systems. But just do what's best for you.I'm a hacker, so...

Re: Upgrading from iPhone to Android via a pre-order. No service till new device arrives?

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