Tutor
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4 Messages
Phone Upgrade DISASTER
I've been a ATT customer for over 10 years with the unlimited everything plan. I got my first blackberry from them and my second blackberry after that. So a few years ago I got my first iPhone the 4s. So it s around October 17, 2014 and my iPhone 4s which is now 3 or 4 years old is running slow so I decide to upgrade to iPhone 6. I got to store and was told the iPhone was on back order and did I want to try another phone as I could always exchange. Ok I'll try what the salesman said was a amazing phone the note 4 keeping my unlimited everything plan.
Took it home and hated the size so 2 days later took it back to order iphone 6. I explained the note 4 was too big for my pockets and my hand and I wanted to order iphone 6. He said ok but that maybe I should try a smaller Samsung if size was the issue and showed me the Samsung alpha which was smaller and said that I could exchange if I didn't like it. At this point I said ok bc I wanted to give the Samsung a fair shot and took it home and ultimately hated it. Within my 14 day buyers remorse period I went to store and was told the manager wouldn't take the phone back for an exchange!
So now I'm obviously a UNHAPPY a customer I call ATT directly and get a CSR on the phone and explain my situation. Then CSR says there is nothing she can do but maybe the store manager where I got the phone would take it back and exchange it. So thinking the day I was there it was just busy or a mix up, I call the store to speak to the manager to explain this mess and how I was told I could EXCHANGE the phone minus a restocking fee within the 14 day return period and was told the manager wasn't in but would be in tomorrow and when I said who can speak to to exchange my phone she said only the manager and he doesn't take phones back! What !?!?
I call ATT again and there is nothing they can or are willing to do! So here I am, a true Apple user stuck in a 2 year contract with a android phone I can't stand bc the sales guy LIED to me, ATT corporate does nothing and I'm stuck bc I a want to keep my unlimited data plan. So this is what I get for being a loyal customer?
Took it home and hated the size so 2 days later took it back to order iphone 6. I explained the note 4 was too big for my pockets and my hand and I wanted to order iphone 6. He said ok but that maybe I should try a smaller Samsung if size was the issue and showed me the Samsung alpha which was smaller and said that I could exchange if I didn't like it. At this point I said ok bc I wanted to give the Samsung a fair shot and took it home and ultimately hated it. Within my 14 day buyers remorse period I went to store and was told the manager wouldn't take the phone back for an exchange!
So now I'm obviously a UNHAPPY a customer I call ATT directly and get a CSR on the phone and explain my situation. Then CSR says there is nothing she can do but maybe the store manager where I got the phone would take it back and exchange it. So thinking the day I was there it was just busy or a mix up, I call the store to speak to the manager to explain this mess and how I was told I could EXCHANGE the phone minus a restocking fee within the 14 day return period and was told the manager wasn't in but would be in tomorrow and when I said who can speak to to exchange my phone she said only the manager and he doesn't take phones back! What !?!?
I call ATT again and there is nothing they can or are willing to do! So here I am, a true Apple user stuck in a 2 year contract with a android phone I can't stand bc the sales guy LIED to me, ATT corporate does nothing and I'm stuck bc I a want to keep my unlimited data plan. So this is what I get for being a loyal customer?
ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hello koconnell2 7,
Thank you for posting! I'm sorry you're having some issues with your upgrade and exchanges. I see that you have already sent us a private message, thank you for that, and the one of our managers is working on your case. Please let us know if you have any other questions.
Thanks,
Dmitriy
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koconnell27
Tutor
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4 Messages
9 years ago
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