Troubleshoot your device issues
Doc Ox's profile

Teacher

 • 

26 Messages

Wednesday, December 31st, 2008 6:39 PM

Closed

Tilt - Outlook Syncing

I've successfully set up my Tilt phone to sync with my work (Outlook) e-mail address via the Exchange Server.  Everything is syncing well, but unfortunately the messages disappear from the phone a few days after viewing them.  Is there a way to retain the messages on the phone until they are deleted/archived?  Basically I want my Tilt's Outlook inbox to look exactly like the inbox at work on Outlook.  Thankfully the messages aren't being deleted, rather they just don't show up on my phone.

 

My Yahoo and Hotmail messages appear on my phone until I delete them, but not my Outlook messages.  I'm using Outlook 2007 (12.0.X) for what it's worth.

 

Thanks for any advice!

Accepted Solution

Scholar

 • 

228 Messages

15 years ago

The default retention time is three days. To change that...

 

One way -

 

From the outlook inbox select Menu...Tools...Options

 

Select Outlook Email

 

Tap Next twice

 

Select E-mail and then tap the Settings button

 

Change your retention settings by using the dropdown next to 'Download the Past:'

 

 

Teacher

 • 

26 Messages

15 years ago

Thanks fishbuzz!  Your solution worked perfectly.  I had trudged through most of the menus, but I had missed one step...I didn't realize that you could click on "E-mail" (or "Contacts", "Calendar", etc.) and then change the settings via the "Settings" button.
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.