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Posted Oct 12, 2013
8:17:24 PM
Home Wireless Phone -Beeping

I have the new wireless home phone service that has a modem that you connect to your home phone.  Lights are all green.  Anytime I talk to my wife on the phone I get this stupid annoying beepinig noise like she is pressing the buttons.  She can't hear the beeps but I can.  It's getting on my last nerve.  I did see where someone else posted tis on here but it won't let me look at that thread.  Any help would be appreciated.

Home Wireless Phone -Beeping

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Oct 13, 2013 6:09:19 PM
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Employee

This is not typical and sounds like you need need tech support. There are 2 ways you can go about this. Below is the link for Troubleshoot & Resolve. Within the following link you will also see Chat With Live Agent. I recommend starting there to connect with a technician able to identify the issue and find a solution. I can imagine how irritating this has been for you.

For all Wireless HomePhone troubleshooting, including the option to speak with a live Technical Support Chat Agent please click the following link.

Please click here

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Oct 15, 2013 9:16:03 AM
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Edited by mnepitjr on Oct 15, 2013 at 9:17:02 AM

 

Spoiler
 

 

 

Thanks,

It looks like the chat is down and I'll have to try at another time.  Thanks again

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Oct 18, 2013 5:40:46 PM
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mnepitjr - 

 

If you find an answer that solves this please post it here.  I have had the same problem for months - went through multiple times on the phone with AT&T with no solution - then I was in the local AT&T store and they said they have had a lot of complaints about this.  The guy said he had been told it was a known problem that they are working on but with no time frame to fix.  Meanwhile, everyone I talk to complains about the beeping, including the reps from AT&T whom I called to complain about the beeping!

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Oct 20, 2013 1:53:08 PM
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I second the request for posting the solution here.  My mother has the wireless home phone service and I hear those touchtone sounds when I talk to her.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 20, 2013 1:57:46 PM
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I have had this issue since I bought this device a year ago.  Recently after enough complaints from others listening on the other end of our phone, I decided to do some research.  The beeps you are experiencing are a network switching phenomenon known as "talk - off" where the device/ network is interpreting someone's voice as a DTMF (dual tone multifrequency) digit, same as if someone pressed one of the keys..  I am going to start a dialog with tech support but based on a few of the posts here it sounds like they know about this and it is a hard problem to solve since it involves an interaction between the type of phone you are using, the wireless  device (WF 720)  , and the network switching gear.  I have tried 2 types of phones plugging into this unit (AT&T and Panasonic) and they both have the same issue with the wireless device.  I suspect the design of this particular device (WF 720) aggravates the issue.  Another tid bit I found is that , believe it or not, a woman's voice , because of the higher pitch is more susceptible to causing this problem.  I'll add additional posts as I find out more.

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Dec 10, 2013 5:41:17 PM
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I talked to a tech rep yesterday. It's not his fault but all he could do is give me the run around.

This problem has existed for months. Att is aware of it, but they give no convincing evidence that they are really working the problem. I get the impression that the problem will exist as long as it is tolerated by customers. Evidence that they are not concerned is the fact that they continue to sell a defective product to customers that think they are getting a product worthy of the Att name. They should provide customers who are living with the probem some sort of consideration until the problem is resolved. I am losing patience with the situation.

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Jan 24, 2014 9:31:46 AM
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I'm having the same problem with my service. Extremely annoying. I try calling att and the customer service reps don't ever seem to know that this is even a service They tell me they don't offer a service "like that", and then transfer me to the landline department, they transfer me back to wireless, and then transferred again back to landline. The whole time my phones beeping during the calls and driving me nuts. Really thinking about canceling this service.

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Feb 3, 2014 8:53:41 AM
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Has anyone tried using just a corded phone?  And is the beeping still heard?

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Feb 4, 2014 6:57:46 AM
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Community Manager

Hello, everyone!

 

Thanks for posting. It sounds like quite a few of you are experiencing the same issue. If you don't mind, please send us a private message by clicking here so we can track the issue and determine the cause.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, please feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Mar 13, 2014 2:08:39 PM
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I have had the same beeping problem since I brought the base home in Nov. 2013.  It is annoying and frustrating.  I have been emailing with an ATT rep who basically is telling us there is no resolution and to "deal with it." See rep's final messages below.

     I received notice from the Urgent Case team that beeping sound is a known issue and we are currently working to get it resolved.

     Unfortunately, there is no resolution at this time. Teams from product marketing, development, and ZTE (the WHP manufacturer) are actively investigating potential improvements to significantly reduce the occurrence of this issue.

     I can understand your frustration in regards to the issue and can assure you that we are working to get it resolved as quick as possible.

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Mar 13, 2014 2:11:23 PM
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I have had the same beeping problem since I brought the base home in Nov. 2013.  It is annoying and frustrating.  I have been emailing with an ATT rep who basically is telling us there is no resolution and to "deal with it." See rep's final messages below.

     I received notice from the Urgent Case team that beeping sound is a known issue and we are currently working to get it resolved.

     Unfortunately, there is no resolution at this time. Teams from product marketing, development, and ZTE (the WHP manufacturer) are actively investigating potential improvements to significantly reduce the occurrence of this issue.

     I can understand your frustration in regards to the issue and can assure you that we are working to get it resolved as quick as possible.

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May 6, 2014 5:42:50 AM
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At AT&T's suggestion I've tried four different phones and it's still beeping. I'm sick of returning phones to Walmart.  Why blame the phone when it's AT&T's problem.

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Jun 11, 2014 10:54:06 AM
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I am a relatively new user of the Z700 device (about a month). Last night I finally researched the occasional beeping my daughter says she hears during our calls and that brought me to this forum/thread.

 

I just spent 15 minutes or so with an AT&T support tech; they are noting this thread and also logging my call. Of course, she heard no beeping - maybe my male voice. Anyway, it would seem to be a relatively simple thing to fix - 

 

The device itself, imho, is pretty much an engineering marvel. The sound quality is far superior than that of a typical cell phone, making me think the "talk - off" issue might be a defective codec module. I'm not a telephony engineer, but I do have a little VoIP experience.

 

Anyways, it is discouraging to see AT&T and ZTE still have not resolved this, but I am hopeful that as more devices are placed in service and the issue is more visible, they will!

 

 

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Jun 24, 2014 4:50:06 PM
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I have the same problem, I am not touching buttons either, and I dont hear the beep, but the person on the other end does.  I talked to an At&t tech support person tonight and she said they are aware of the problem and are working on it.  She told me trading out the handset or the base does not make the problem go away.  According to her some people have it occur rarely and others often.  When I am on the phone it  tends to happen every 3-5 minutes.  I don't  have the option of a land line, so I am just using it for emergency only, till something better comes along

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Jul 28, 2014 6:38:09 PM
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Several people I have been speaking with on my wireless home phone have also experienced the periodic beeping, like someone is hitting a number of the keypad of the phone.  I cannot hear it on my end.  One person who I spoke with for a little over an hour today estimated that he heard 7 beeps.

 

I use my home wireless phone for business.  It was the only way I could keep my phone number when I moved.  If I can't be assured this issue will be fixed in the near future, I will explore other options.  I cannot have my clients and prospects complaining about this beeping.  It is annoying and unprofessional.

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Aug 5, 2014 4:56:44 PM
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I just got a wireless home phone and I am in the same boat with the rest of this thread. 

 

The beeping is driving my callers crazy. 

 

Help!

 

 

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