Reply
Posted Nov 18, 2008
5:48:37 AM
Getting Bonus SW from Palm
I chose a Centro as my new phone mainly to merge my phone with my old Palm PDA.  I used Documents To Go (DTG) extensively on the old PDA and seeing it included with the Centro was a selling point. 
 
It seems I should be able to go to palm.com and down load the PC-side DTG app.  I go to the Bonus section, select DTG for download, and enter my phone's serial number when prompted.  But the serial number is not accepted.  The pop-up keeps coming back asking for a valid sn.
 
I used palm.com's chat support to inquire.  They said the server was down, try again in a few hours.  I've been trying for a few days and it never works.
 
Is this likely a Palm or an AT&T problem?  How can I get the bonus software?  Finding help on this has been frustrating.
 
PC
0
(0)
  • Rate this reply
Solved
Nov 19, 2008 2:33:01 PM
0
(0)
Tutor
After another day of trying (and failing) to download from palm.com, I decided to try going directly to dataviz.com.  Using the registration number from phone-side app, I was able to register and download the PC-side app from them.  Problem solved (but an ugly black mark on both AT&T and Palm.)
Accepted Solution

Getting Bonus SW from Palm

2,060 views
2 replies
(0) Me too
(0) Me too
Post reply
Replies
(2)
0
(0)
  • Rate this reply
View profile
Nov 18, 2008 6:31:23 AM
0
(0)
Scholar
Sometime Sunday or yesterday, a new version of DTG went online. This *might* have caused the problem you were getting, as people were probably in a little download frenzy. Give it a try later today. Let us know what happens.

Re: Getting Bonus SW from Palm

2 of 3 (2,055 Views)
0
(0)
  • Rate this reply
Solved
Nov 19, 2008 2:33:01 PM
0
(0)
Tutor
After another day of trying (and failing) to download from palm.com, I decided to try going directly to dataviz.com.  Using the registration number from phone-side app, I was able to register and download the PC-side app from them.  Problem solved (but an ugly black mark on both AT&T and Palm.)

Re: Getting Bonus SW from Palm

3 of 3 (2,014 Views)
Solution
Share this post
Share this post