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Posted Dec 7, 2013
8:51:38 PM
Caller ID on Wireless Home Phone Connect

Hello,

 

I recently purchased the ATT Home Phone Connect that allows you to use traditional home phones over the cellular network. So far it's perfect accept one thing, the caller ID. It only provides the telephone number calling and no other information. 

 

is there any sort of a work around that can fix this problem? Like a caller id system that uses the internet ?  I really don't understand why ATT did not make this a feature.

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Dec 8, 2013 10:06:01 PM
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Guru

Hello Pedel,

 

The AT&T's Wireless Home Phone Device (ZTE WF720) and the Home Phone Base (ZTE Z700) connect your calls via GSM network. Unfortunately due to the wireless network protocol being used there are a few obstacles that pose limitations for CNAM Caller ID look-up. 

 

You could look up each number indivdually using the internet's many reverse look-up services, like PrivacyStar. Though, this will not work the way you want it to.The actual devices and current configuration will not display names (similarly to how AT&T cell-phones don't report CNAM Caller ID natively).

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Caller ID on Wireless Home Phone Connect

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Dec 8, 2013 10:06:01 PM
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Hello Pedel,

 

The AT&T's Wireless Home Phone Device (ZTE WF720) and the Home Phone Base (ZTE Z700) connect your calls via GSM network. Unfortunately due to the wireless network protocol being used there are a few obstacles that pose limitations for CNAM Caller ID look-up. 

 

You could look up each number indivdually using the internet's many reverse look-up services, like PrivacyStar. Though, this will not work the way you want it to.The actual devices and current configuration will not display names (similarly to how AT&T cell-phones don't report CNAM Caller ID natively).

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Dec 9, 2013 7:51:09 AM
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Thank you so much for your input. Thats really a bummer. AT&T is not really crystal clear on that point. 

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Dec 9, 2013 2:28:25 PM
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I agree, at least not in the material they use to promote the service. You'd have to specifically be looking for it. They do note the limitation in the User Manual on page 16, as well as the interactive support pages. They also don't explicitly note that Caller ID over mobile networks is different than caller ID over traditional home-phone service. (POTS/PSTN and major VOIP services)

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