Very bad service

[Jay2DaC]

Ok, I don't like coming here and complain about AT&T service but this is ridiculous, I have had my two line with AT&T for about 6 years I've lived in San Diego, CA, Charlotte, NC and now in Temecula, CA. San Diego and Charlotte were great with service but since I've been in Temecula I get very. bad signal my iPhone droops the calls most of the time and sometimes I dont even receive the calls. I spoke with AT&T technical support and they said that I should have good signal but obviously I don't I have to drive about half a mile to get good signal. What they recommend is that I "invest" in a microcell, what do this people think? That I "invest" a $150 dollars because their network? I already pay $150 dollars a month to use their "service". Anyways I'm seriously considering paying the ETF and switch to another network.

[jamileh]

I'm surprised to hear that you're not getting a good signal in that area. According to the coverage map you should be getting a great signal. 

There must be something in that area that is interfering with the signal.

If you'd like me to have someone give you a call to discuss this, I'd be happy to do so. Will you please send me a private message with your name, account number, your phone number and the best time to contact you?

[Zorro T]

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jamileh wrote:

I'm surprised to hear that you're not getting a good signal in that area. According to the coverage map you should be getting a great signal. 

There must be something in that area that is interfering with the signal.

If you'd like me to have someone give you a call to discuss this, I'd be happy to do so. Will you please send me a private message with your name, account number, your phone number and the best time to contact you?

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OH, HOLY MACKEREL. According to the COVERAGE MAP?! I am not one to use cliched internet memes, but I am literally laughing out loud. 

AT&T coverage maps are one of the worst and most notorious examples of marketing dishonesty currently in circulation. NEVER, NEVER try to determine whether you'll get coverage from one of those uttely fictitious maps.

I got my service from Best Buy (I know, bad move...) and was told explicitly that I would have NO coverage issues, because I live in an urban area under the brightest shade of orange on the AT&T map. So do I have issues? Not unless you count the inability to use my phone  anywhere in my neighborhood an "issue." Now I pay $75 a month for...no service!!

So PLEASE spare us the sad comedy of referring to those "maps" as though they mean anything at all. They are nothing but advertising graphics.

[jamileh]

I'm sorry that you're experiencing poor signal strength as well. 

One of the things that helps up keep coverage maps accurate is people such as yourself letting us know where coverage isn't what it should be. Check out the Mark The Spot app to report coverage issues. 

[c_smith2]

I am in the same situation....receive no service on all 3 of our phones where we live (just recently been stationed in another state). 

I was also offered the Microcell to help with our issues....uh yes...apparently that will solve the issue of having zero cell service!  Pay them more money to use your cell phone in your HOME.  We have cell phones so that if something happens while we are at work and school...(not at home)..you can reach the next family member! 

So yea, they offered that and of course, that would add on to the already high monthly payments.

It should be a cut and dry problem to resolve, AT&T can't provide us service, they should drop the contracts. 

[belome]

Why did you not cancel your service during the grace period if you were getting a lousy signal?

[huskrhurdler]

This is ridiculous.  ATTs coverage has gone downhill in the last couple of years.  Worse yet, the sales representatives at the stores lie to you about why you are having coverage issues, the customer service representatives at the 8xx number tell you they are not authorized to help you, the customer retention managers are rude and condescending, and they have different (but false) reasons for why there is poor coverage.  As a longtime customer, that can no longer deal with trying to make a call 5 times to have it drop within 30 seconds, or being told every time I dial my husband’s number that it is disconnected, I called to cancel.  I was then told that ATT has contracts to recoup equipment costs, not guarantee service.  SO, I am passing this info onto everyone...DO NOT SIGN AN ATT CONTRACT. Find a phone on Ebay that is TMobile or ATT, then take it in and have it activated.  The customer service manager told me this.  Then you will not be disappointed by how poor your service is because you will not be in a fictitious contract, you can just cancel without any termination fees.  I have reported this to the BBB for them to post, and I am posting it on every ATT forum I can find. ATT states they are a tier one provider, however, many of the other service providers, including resellers of other networks provide much better service areas, and most definitely better customer service.  And do not make the mistake of allowing a customer service representative or manager read you their lines from the teleprompter...it only makes you mad and will get you nowhere.

[huskrhurdler]

Because people have lives, and they put in these cancellation causes because they know that the majority of people miss the cutoff. Bad excuse for poor customer service and an easy way for them to make money.

[c_smith2]

I have also reported to the BBB and FCC.  Terrible service all around and no assistance at all.  AT&T doesn't care about the customers, they just want their termination fees (which are ridiculously high, I might add). 

Stay clear of signing contracts.