Lack of Reception in My Apartment and Poor Customer Service [ Edited ]

[timniz]

I am wondering what can be done about my lack of cell phone reception in my apartment in Atlanta, GA.  I have had zero reception in my apartment since I arrived in Atlanta in December of 2011.

When I contacted the customer service department at AT&T, I was told that my only option was to purchase a 'micro cell tower' that would improve my reception.  For $150! They refused to send me one as a courtesy, or to even credit my account. However, I was told that "don't worry - you won't be charged any additional fees for using your tower each month".  (?!!?!?!) As though that would be some kind of condolence for the complete lack of cell phone service AND the fact that AT&T wanted me to pay an additional $150 to simply be able to make a call.  I would love it if someone could let me know what exactly I'm paying $125 a month for?  Because it certainly isn't to make phone calls.

It seems to be that AT&T is failing to meet the essence of the contract it has with its customers.  If a telecommunications company is unable to provide customers with a reliable cell phone signal, then they are failing to meet their contractual obligation.  That means, customers should have the freedom to walk away from their contracts.

[Per Guidelines:  Keep it Relevant and Appropriate].

Ironically enough, I can actually see the AT&T headquarters from my apartment in Atlanta.

[drumn_bass]

AT&T doesn't guarantee service, it's in the contract, which mean contract is still valid. You can always sell your phone and use the money to pay for ETF, if you decide to try a different carrier, you won't be needing that phone anyway since it won't work on other carriers. 

[BINMAM]

Not only does AT$T not guarantee service, they prefer not to provide it.

[JFizDaWiz]

Binmam, if you're not aware NO carrier guarantees service especially in buildings but even more so in apartments. Those are mostly celldead zones in my experience.

what did AT&T do to you that made you so upset at them

[aristizzle]

You can purchase the microcell, thats your only option. AT&T provides you coverage but as the other poster stated, it's not guaranteed in buildings and it is stated in the TOS therefore there is no breach of contract. That's not only with AT&T, I have Verizon and I get poor signal in some areas of my home. That's just where the technology is right now, building materials will kill wireless signals especially in apartments. No carrier provides 100% perfect cellular service. Oh and unfortunately AT&T doesn't provide complimentary microcells.