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Visitor

Posts: 1

Registered: ‎12-06-2011

Telephone line disconnected.

‎12-06-2011 09:27:03 AM

Last Friday - i called and advised i wanted to discontinue uverse and revert to local dsl/telephone service.

I was advised my billing for the change would be $74.00. I logging into my account and verified that it was.

Saturday I lost dialtone / phone service and after some trouble shooting - I was advised VOIP outage in my area.

After two more days of chatting and trying to have problem corrected, I learned today (Tuesday ) that my service

had been discontinued and I would have to reinstate and would not have service until Dec 20 (with old number).

Why was I not informed, why did ATT cancel the phone line when it was clearly noted I wanted to revert.

Community Manager

Posts: 1,841

Registered: ‎12-05-2005

My Device: All

Re: Telephone line disconnected.

‎12-06-2011 10:16:53 AM

Hi jpw45678,

Welcome to the Community and thank you for posting. I'm sorry to hear about the trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update.

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

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