02-12-2013 09:46:00 AM - last edited on 02-12-2013 01:20:53 PM by jamileh
I have worked for a Fortune 500 company in their Customer Service Department. At the bottom of our payroll advice each pay period were the words: A Satisified Customer Made this Check Possible. I gave great Customer Service and in fact because of how well I handled my company's clients I was moved to the Executive Support Service department. At this company, FedEx, when you were speaking to a CSR or a CSS and asked the matter be escalated the conversation at that point ended and you were immediately connected to the ESS. When I asked Customer Support Supervisor Laura in Florida this morning I was told the email address for ESS and mailing address (as if anyone uses snail mail any longer) was on the website. It is not on the website or at least after 2 hours I was not able to find it. But she isn't going to give it to me because she doesn't want to get her Manager Debbie in dutch with Executive Offices. So how does a customer get in touch with ESS .... if I get a phone call back from the Tennessee Regulatory Authority before I get an answer I'll just go that route .... AGAIN!
<CM Edit - Do not post personal information>
02-12-2013 01:22:53 PM
I'm happy to help but I don't know what you're referring to when you say ESS.
If you'll tell me what you're looking for, we can help.
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