11-02-2011 05:49:25 PM
Dear All, If anyone could possible help me and my husband, we would be eternally grateful. An order was place to ATT for 2 dry loops of 6mbps each for our home/homebusiness. To my dismay, the second order was AUTOMATICALLY cancelled by ATT because "someone thought we erroneously ordered a duplicate". We called ATT to let them know that the order is NOT ERRONEOUS and that we do need 2 dry loops of 6 mbps. So, our first loop was placed in, it stopped working after a day or 2 and we called. A tech came in a few days and put in a new one and the next day, it stopped again. This has been on going for about 4 weeks just to find out that due to the initial cancellation, ATT has been putting a new order and ATT system reads that there are 2 orders and an automatic cancellation is done. But, we still end up ordering another one and NO ONE COULD GET IT STRAIGHT THAT WE NEED TWO! Day after day, we battle with this and it is as simple as trying to get 2 dry loops. Now, we are being told that only 1.5mbps is available EVEN after a tech has told us that 6mbp is available. I tried to chat with a ATT Business representative who confirmed that 6mbps is available. We have received at least a dozen order confirmations and bills from ATT and have had a tech come in at least 10 times and yet, the right hand doesn't know what the left hand is doing. HELP! All we need are 2 lines of 6mbps each. To add insult to injury, every time we do this, we are asked why we need two and it is like ground hog day. Why would you ask a customer who orders 2 medium rare steaks why he wants two medium rare steaks, just to end up giving him 1 rare lamb chop!! IF ANYONE CAN PLEASE HELP UP...our first order was done Sept 2 and today is November 2, and we still do not have any of the 6mbps dry loops because ATT system keeps on putting in a re-order, cancellation (due to what is seen as a duplication) and a re-order, re-cancellationi etc etc etc. HELP HELP HELP! It is frustrating and very disappointing. We have no other option than ATT at this point but I am at the brink of making it my lifelong quest to disuade any potential ATT customer to go to ATT. So please, HELP!
11-03-2011 07:47:10 AM
Welcome to the Community and thank you for sharing your experience. I'm sorry to hear about the service trouble. I received your PM and since this is account specific, I replied with the information needed. I would like to help.
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