12-19-2011 07:10:45 PM
My story with AT&T, back in late September/early October I set an order for U-verse home phone, internet, and tv, because of my billing schedule with Insight, my provider now, we scheduled for U-Verse to be installed in early/mid November. The week of our scheduled install date we received a message from AT&T saying that there were facility issues in my neighborhood and that AT&T would contact me when the problems were resolved, to reschedule my install date. Well that turned into a week and so on. I got fed up with the lousy customer service and no answers and went with DirecTV and bundle with AT&T DSL and regular home phone, as there is a bundle discount with DirecTV. Originally, my service was supposed to be installed last Wednesday, I received a call from AT&T notifying my that I needed to complete the third party verification process and that Insight would not release my number. I completed the third party verification process and ATT moved my installation date to this Wednesday, the 21st. I called AT&T today to order my DSL modem and verify the status of my order. I was told that my order was put on hold as Insight was still not releasing the phone number and that I needed to call Insight, even though every other agent I have talked to strictly said to not call Insight in risk of losing my number. I called Insight to see what was going on, I was informed that when AT&T submitted the number porting request they did not put on it what they wanted Insight to do with the number, Insight had an empty application with no information; they didn't know what to do. Insight said I needed to call AT&T and have them resubmit a correctly filled out porting request that stated what AT&T wanted Insight to do with the number. I called AT&T and the young man said he had put in a new request and then trasnferred me to the "Porting and Provisioning" Department, the young lady that I was transferred to told me that the people who handle the number porting do not directly speak to customers and that I was misinformed. She sent in another port request and said AT&T would call me back in 24-48 hours with more information. I am very doubtful that any of these people know what they're talking about. Any help, insight, or fix from an employee would be MUCH appreciated.
Thanks
12-19-2011 07:34:21 PM
Try contacting Alex, one of the AT&T Community Managers for further assistance.
12-19-2011 11:49:47 PM
Thank you @spd2demun!
Lliceman77 wrote:
My story with AT&T, back in late September/early October I set an order for U-verse home phone, internet, and tv, because of my billing schedule with Insight, my provider now, we scheduled for U-Verse to be installed in early/mid November. The week of our scheduled install date we received a message from AT&T saying that there were facility issues in my neighborhood and that AT&T would contact me when the problems were resolved, to reschedule my install date. Well that turned into a week and so on. I got fed up with the lousy customer service and no answers and went with DirecTV and bundle with AT&T DSL and regular home phone, as there is a bundle discount with DirecTV. Originally, my service was supposed to be installed last Wednesday, I received a call from AT&T notifying my that I needed to complete the third party verification process and that Insight would not release my number. I completed the third party verification process and ATT moved my installation date to this Wednesday, the 21st. I called AT&T today to order my DSL modem and verify the status of my order. I was told that my order was put on hold as Insight was still not releasing the phone number and that I needed to call Insight, even though every other agent I have talked to strictly said to not call Insight in risk of losing my number. I called Insight to see what was going on, I was informed that when AT&T submitted the number porting request they did not put on it what they wanted Insight to do with the number, Insight had an empty application with no information; they didn't know what to do. Insight said I needed to call AT&T and have them resubmit a correctly filled out porting request that stated what AT&T wanted Insight to do with the number. I called AT&T and the young man said he had put in a new request and then trasnferred me to the "Porting and Provisioning" Department, the young lady that I was transferred to told me that the people who handle the number porting do not directly speak to customers and that I was misinformed. She sent in another port request and said AT&T would call me back in 24-48 hours with more information. I am very doubtful that any of these people know what they're talking about. Any help, insight, or fix from an employee would be MUCH appreciated.
Thanks
Welcome and thank you for posting. I'm sorry to hear about the trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update.
Regards,
Alex
