12-03-2013 06:17:06 AM
I recently moved to a new house on a Private Drive that is not far away from a regular public cross street. I have called ATT for service and after a few calls and different reps concluded that Internet is availiable in my area - BUT the 'ports' or 'nodes' are all used up by existing customers so I cannot get service.
Let me clarify that the address checker for U-verse is saying not availiable - however customer support reps tell me its more a network being full issue. I have checked a few addressses around my house and U-verse is apparently availiable very close... I would be perfectly happy with DSL service but the address checker for that service results in a loop, where I type in my address and it returns me the same page with no results either way.
Here is the question - How do I motivate ATT to open up some more ports so I am able to get a connection. Everytime I call I am told there is nothing they can do - and I should just keep calling and hope one of my neighbors drops service. Considering ATT is the sole connectivity provider in my area, Why would that ever happen?
There is a need to open more ports in my area, but I need help talking to the right people. In my specific case I have others on my street who are in the same boat and would be willing to work with ATT financially if necessary to bring service onto our street. Please give me some advice on what the best course of action is.
It is 2013 almost 2014, and I am living without a internet connection. There must be something that can be done, especially since the network is already in place near / around my house.
12-03-2013 11:55:50 AM
Thanks for posting! I'm sorry to hear that there are no available ports in your area. If you don't mind, please send us a private message by clicking here so we can explore your alternatives.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns!
12-06-2013 07:51:00 AM
12-07-2013 06:41:33 PM
Sorry to hear this, daviscmd. I am having a very similar issue. ATT has put a cap on the allowed bandwidth usage on the local DSLAM in my area preventing any new service or any upgrade of existing service. I have been fighting with them for ages over this matter and here is what I can share with you: ATT has the capability to uncap\upgrade the dslam with very little effort and refuses to do so because it will cost money. I have spoken directly with the central office in my area about this matter and they have confirmed it is an easy matter to add more ports\pool ports\ etc etc but they cannot do anything unless corporate OKs it and corporate is soooo far against any extra man hours than what is necessary to barely keep their poor systems running that they would be more likely to shut down the entire DSLAM and wait for u-verse to get in my area (which it probably won't). ATT has grown far far too large and now the company is 100% about making money and does not care one bit about customer satisfaction. Yea, you might get some nice operators every now and then, but they are never able to solve any problems further than the occaisional troubleshoot. I'm not going to give up, but it looks pretty bleak. Living with archaic internet speeds is a very terrible thing in today's time.
12-07-2013 08:45:56 PM
Highlights 75% will have access to either adsl2+ (ipdslam) or vdsl (ability to have iptv service in addition to hsia, voip)
The remaining 25% will have access and be served by 4G LTE wireless.
AT&T plans to expand and enhance its wireline IP network to 57 million customer locations (consumer and small business) or 75 percent of all customer locations in its wireline service area by year-end 2015. This network expansion will consist of:
U-verse. AT&T plans to expand U-verse (TV, Internet, Voice over IP) by more than one-third or about 8.5 million additional customer locations, for a total potential U-verse market of 33 million customer locations¹. The expansion is expected to be essentially complete by year-end 2015.
U-verse IPDSLAM. The company plans to offer U-verse IPDSLAM service (high-speed IP Internet access and VoIP) to 24 million customer locations in its wireline service area by year-end 2013.
Speed Upgrades. The Project VIP plan includes an upgrade for U-verse to speeds of up to 75Mbps and for U-verse IPDSLAM to speeds of up to 45Mbps, with a path to deliver even higher speeds in the future.
In the 25 percent of AT&T's wireline customer locations where it's currently not economically feasible to build a competitive IP wireline network, the company said it will utilize its expanding 4G LTE wireless network -- as it becomes available -- to offer voice and high-speed IP Internet services. The company's 4G LTE network will cover 99 percent of all in-region customer locations. AT&T's 4G LTE network offers speeds competitive with, if not higher than, what is available on wired broadband networks today. And in many places, AT&T's 4G LTE service will be the first high speed IP broadband service available to many customers.
12-07-2013 08:48:02 PM
12-09-2013 07:15:36 AM
paulsinkule - How did you ever make it past the 'front lines' of CSRs??? I can't make any ground getting past the telepromted call center employees to talk to a person that might be able to understand that I am in a unique situtation. Any contacts or tips on how to get in tought with the central office?
At this point I'd be will to front expansion costs, AND pay their monthly fees along with the other people on my street. I can't see why ATT wouldn't be interested... I'm basically asking them to take my money, improve their network, and have a monopoly of service
12-10-2013 04:58:17 AM
https://secure.dslreports.com/forum/sbcdirect post a thread on that forum, the forum is private so you will only be able to view your own post. make sure you include your issue, address, phone number, primary contact information etc etc and just keep calling and calling until they tell you something
12-10-2013 05:14:49 AM
I did send a PM to ATTcustomerCare - and I did receive an e-mail reply from a manager who seems like he is going to make an honest effort resolving the ports full issue. This is what he said:
"Regarding the availability inquiry. I can send this up to our office of the president and see if there able to make anything happen with engineering for another card to bring access of more ports. This we'll take about 2-3 business for a response from another manager."
A little cryptic in places, (especially 'our office of the president') but it seems like some progress. I will update when I hear back from them after the 2nd manage approval.
Here's to hoping
12-11-2013 07:05:07 AM
I was called back by the "Office of the President" about the situation a few minutes ago. Looks like they just needed to confirm my addresss at this time, but she told me that they were going to hand off the information gathered to engineering who will be able to determine if we are able to open new DSL nodes, or even possibly bring U-verse to my street.
They did mention that ATT is moving away from DSL, which is pretty common knowledge at this point, but in these situations there might be room for an exception.
Sounds promising so far - but I'm trying not to get my hopes too high.
12-17-2013 07:06:05 AM
I guess it fell into the black hole hole again? I have a case number... Is there a way to follow-up using the case number?
12-17-2013 11:57:19 AM
I'm sorry to hear you haven't been contacted. According to your case notes, it looks like your issue is still under investigation, so that may be why you haven't heard anything yet.
Taking the weekend into account, if you don't hear anything by tomorrow, let me know so I can look into it for you!
Let me know if you have any other questions or concerns!
12-19-2013 04:35:56 AM
I did hear back from a ATT Rep yesterday afternoon.
Unfortunately they basically said that they confirmed with engineering that the service was unavailiable at my address. So I think I'm back to square one.
I don't understand why it is so hard to convey that I recognize that service is unavailiable - I'm trying to figure out a cost associated with installing the necessary hardware (that I would absorb) to MAKE it availiable. Insanely frusterating...
12-26-2013 11:01:53 AM
Unfortunately, I have been having the same issue as you for 4 years. Here is a recent posting that went nowhere again. Did you have any luck with your issue? If so, please advise what steps you took or whom you called.
12-26-2013 11:28:01 AM
i am in the same boat. I will not do wireless internet either because of the cost/cap -- currently using wildblue satelite internet.
I have been checking for 8 months. There are users in my area that use DSL, but at one time ATT confirmed that all ports/nodes are full.
2 months ago, i decided to get a landline, the tech told me that they were doing a lot of upgrades in my area.
I am constantly checking, I even submitted a ticket a few weeks ago, which none of the customer service reps were able to look up or give me a status on since.
I even looked into T1 service -- but the $350+ a month fee it was outragous.
I live in a small rural community, but i am literally 1 mile from the interstate (1.5 miles if you follow the road)
01-09-2014 06:05:08 AM
No resolution to the issue. Unfortunately all my ATT leads came up dry...
Looks like those people that are deemed unservicable or in an area with full ports are out of luck