12-01-2012 03:13:54 PM
On November 10th, 2012, I ordered Directv with a bundled service from att for internet and telephone.
On November 12th I cancelled both my directv order and att order.
I was told I had cancelled my service, was given a confirmation number for the cancellation.
Yet, today, on dec 1st, I recieved a bill from att.
Why have I recieved a bill for an account i cancelled and have never used?
Can someone please help!
12-01-2012 03:17:37 PM
Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
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12-03-2012 10:54:19 AM
I sent you a private message. Please get back to me when you can.
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