07-31-2013 06:01:51 AM
Being an IT service provider I was a little on edge when I needed to call for a custmer's residential DSL service problem, figuring it was going to be a nightmare. However I was wrong. While it still took the CSR and myself 30 minutes to resolve the problem, making changes, test, etc, she (Christy ?) was great to work with. I quickly figured out that I actually had a knowledgable person on the other end. A couple of times she began to interupt, but then stopped herself, and said "I'm sorry, I want to hear what troubleshooting you did first". Bottom line, it was a great experience and I would like for her manager to know what a great job she did.
So if ATT would like to follow up with me and get details, please call or email and I would be happy to give a positive recommendation.
07-31-2013 07:12:11 AM
Hello mjcollins5, welcome to the forum!
Thank you for sharing your positive experience. I would love to find who the rep was and share it with her supervisor. If you can please send me a private message with your name and account number, we should be able to look her up.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution" Learn about accepted solutions here.