01-25-2012 06:04:51 PM
I only got 2 questions and a suggestion for an AT&T moderator.
1st question: If you tried to get DSL in your area, for more than 3 years and AT&T keeps telling you that your address does not show up in their system because the USPS has it wrong, then you contact USPS a zillion times and USPS tells you your address is correct but AT&T says address is still incorrect, how would you feel?
2nd question: when I'm telling you there is a fiber optic cable running underground by my house and that there's DSL in there because I am seeing the cable with my eyes, why the AT&T customer support tries to smart talk to me? They won't believe it at all. May be I should dig it out so they can send a human being to check and see with its own eyes that I can get service.
Suggestion: do not even try to refer me to customer support or the (I'm sorry but it's true) annoying computer talking process of 5 hours just to talk to a real person about the issue. They never try to help, and I'm sorry but they act like I'm crazy when I say "you know what, I will offer AT&T $10.000 and no I am not kidding, I will pay up to $15.000 if in some kind of way I can get DSL at my location"
I am serious, I need Internet for my Internet classes and my freelancing job. Customer support does not have the smallest bit of a clue of how necessary and needed Internet is in my area.
01-25-2012 06:11:29 PM
01-26-2012 10:23:40 PM
I previously lived in AR and suffered the same issue, I lived about 800ft down a private lane off a road that had DSL service available. I ended up purchasing a Droid and tethering it for two years before moving to an area with service available. My speeds were quite nice tethered, anywhere from 1.5 to 3 megabits a second down and about 800kbps up.
01-27-2012 12:44:10 PM
01-27-2012 01:05:50 PM
01-27-2012 02:54:52 PM