09-12-2012 10:13:00 AM
To start off, I am extremely upset with ATT customer service. By far the worst I have ever dealt with.
2 months ago we bundled Direct TV with ATT internet. After an unbleivable fiasco getting an account set up and working, we decided to add a phone line last week. Before this change, we had a Motorola 3360 modem and Linksys wireless router that were working fine. We called to activate a home phone and were told that on Monday Sept 10th it would be turned on. Sound good, right.
Get up Monday morning to find out that our INternet is out. Called ATT (after more than an hour talking to someone outside of USA multiple times) found out that ATT had deactivated our account affective Monday morning and it would not be turned back on until Monday afternoon when they connected the phone line. Not once did anyone tell us this nor do I understand why this had to happen.
Once it was reactivated, we had to create an entire new account because they deactivated our old one and now we can not get the wireless router to work at all. WE have updated the ATT log in and password but for what ever reason it will not work.
Words can not describe how PO'd I am with ATT right now and can't believe I talked myself into this mess.
Does anyone have any suggestions as to how to get our wireless to work now? Has anyone else had these issues and figured out a solution?
09-13-2012 01:07:39 PM
Hello 424hamst. Thanks for your post! I am going to send you a private message as I need some additional information from you so we can help you. (see blue envelope, top right side of screen).
I'll be looking for your response to the private message so I can quickly get you some assistance to get this resolved! Thanks so much!!
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