12-12-2012 09:11:44 AM
We're getting reports from AT&T users that they cannot access our church web site: www.northaven.org. Folks who use other ISPs have no problem accessing the site (we did a poll using Facebook and received over 20 responses from non-AT&T users who can access the site). I've checked with the hosting company - everything is fine at their end - the site is up and functioning. We have contacted AT&T service and have gotten nowhere. This is a critical situation for us - all business of the church is at a halt because the staff cannot connect to their webmail through the site.
12-12-2012 09:23:20 AM - last edited on 12-17-2012 11:11:38 AM by ATTDelia
I apologize for this inconvenience that your members are experiencing. Please send a Private Message to one of our ATTCustomer care members who can look into this further, just use the link below. Please include your name, an email address, phone number and the best way that you can be reached and a representative will reach out to you within 48 hrs. Thank you for your time.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
12-12-2012 09:32:32 AM
AT&T is also blocking InMotion hosting service which in essence blocks thousands of websites. Have noticed this for about 24 hours now. Don't know if anyone from AT&T is listening yet.
12-12-2012 07:27:32 PM - last edited on 12-12-2012 07:44:18 PM by Phil-101
At&t is having a huge number of problems with the internet both on landline/uverse acounts and on cell phones.
I went into the att store here in Carlsbad Ca and showed those ** that it was at&t and not the websites. Showed those worthless and helpless ** that verizon and t-mobile can get the internet sites and at&t cannot
they gave me 6 free months of texting for my family plan and i am canceling my uverse worthless home acount tomorrow.
I am sick of the lies from at&t
It is a problem in southern Ca and maybe Arizona so far
[word filter avoidance]
12-12-2012 07:29:34 PM
once again an uninformed at&t representative cannot help. If this rep is not in southern California then they will be able to pull up your website on their at&t internet, but not in California. There is a major internet bandwidth problem right now in southern Ca and they don't want anyone to know about it.
12-12-2012 07:38:41 PM
Many thousands of websites will not come up on at&t cell phones and uverse
12-13-2012 08:33:05 AM
I have not been able to access the northaven.org site for two days now from my AT&T internet account. PLEASE FIX. This is extremely important to all church members.
03-20-2013 08:46:02 PM
99-95-68-2.lightspeed.iplsin.sbcglobal.net (188.8.131.52) 305.332 ms 28.106 ms 26.225 ms
ded3-g4-3-0.sfldmi.ameritech.net (184.108.40.206) 36.447 ms 40.215 ms 39.983 ms
Of course, for $15/month or a one-time fee of $49, they claim they might be able to help me.
03-21-2013 12:28:27 PM
Good afternoon Cmonhut,
We are researching the issue for you and will reply to your PM soon.
Roy, AT&T Social Media Manager
Need help with an account specific question? Send us a Private Message. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center or Contact AT&T.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T