05-05-2013 08:20:53 PM - edited 05-05-2013 08:34:30 PM
Speed tests taken from 6PM through 11PM. In the next message I will post tests taken after midnight, those will show the speed gradually start to pick back up. Calling AT&T will get you nowhere, they will insist on sending a tech out to check your connection, they will not look at the big picture and see that the service is simply unusable for any purpose other than the lightest browsing, the forum pages here take 5-7 seconds to load because of the extreme latency and packet loss at the first hop. They blame your inside wiring, your computer, your router, the site you do speed tests from, anything and everything except taking ownership of their problem.
It has become clear that I am going to have to become an incredible thorn in AT&T's side once again in an attempt to get a resolution.
From 3 years a situation that was ongoing for almost 8 months and finally resolved has returned. http://forums.wireless.att.com/t5/forums/forumtopi
Soon an AT&T rep will enter and encourage me to call their overseas support center so I can be offered some 'help' which comes with such brilliant suggestions as "Unplug your cable from the wall and from your computer, swap the ends and plug them back in" No thanks.
Complaint will be filed with the GA PSC if this situation is not resolved by 5/10/2013.
05-05-2013 11:20:52 PM - edited 05-05-2013 11:21:36 PM
After midnight as use subsides speeds pick up, as they would on any network you are trying to overutilize by >500%
Will monitor speeds throughout the day tomorrow, but I will tell you the results now up until 3:30 PM speeds will be ok. Between 4:15 and 5:00PM the will fall sharply to 900-1200 or worse. By 5:30-6:00 PM the speeds will be 200-500, and the connection all but useless.
05-06-2013 01:09:26 PM
05-06-2013 02:27:44 PM - edited 05-06-2013 02:41:23 PM
Pretty despicable operation AT&T is.
The last person I spoke to told me that if I requested a credit for the lack of guaranteed service that AT&T would terminate and deny me service if they could not deliver the 384k D/L speeds as per their agreement.
So a legacy bellsouth customer of 15 years that WAS able to get acceptable speeds until AT&T oversubscribed the network to the point where it is all but crippled has no recourse.
Well we will see about that.
So the person that has been assigned to handle my 'case' is not even aware of what the speeds are.
She told me that my downstream speeds were 384Kb - 1.5Mb, that is not even one of the tiers.
So not only am I dealing with a company that is on of the worst I have ever dealt with in regards to customer service I have a fool on the other end of the line that is either feeding me false information as she claimed she couldn't find the URL but with a little digging I did.
Welcom to the new AT&T... Welcome indeed.
05-06-2013 03:22:18 PM
05-11-2013 10:41:02 AM - edited 05-11-2013 04:27:30 PM
Saturday afternoon. Same terrible service. I like how AT&T stays out of this thread, I mean I can't really blame them, I'd be too ashamed to come in here too if I worked for that shady outfit. They can't possibly defend their position or dispute the evidence posted here so they play like an ostrich and bury their heads.
The wonderful people in the Office of the President told me if I don't like it I can cancel my account.
They also told me that if I continue to complain and get tickets open on this that they would declare my residence unserviceable then terminate and deny me service.
You heard it right the company that I pay for AT&T High Speed Internet Express FastAccess DSL Ultra which they deceptively advertise to provide 769Kbps-1.5Mbps downstream threatened to terminate my service if I persist in attempting to get what I pay for.
AT&T this is truly pathetic. Your people try to say this is simply congestion during peak hours. It is nothing of the sort this is a network that has been so grossly oversubscribed it is beyond the pale. You are the same abusive company that you were 40 years ago and you'll never change because there is not an inkling of integrity there. You won't take ownership of a problem that you created through willful neglect, and you willfully continue to make it worse by selling this garbage to more and more people. The only reason you can get away with it is in areas where there is no alternative, it is a disgusting practice and a terrible way to do business.
05-11-2013 05:28:43 PM - edited 05-11-2013 10:13:36 PM
Peak traffic times now on Saturday. Speeds are not even 1/10th of the rate advertised, and 1/5th of the low end of the speed they deceptively tell you is the low end of what you will get with fastaccess DSL ultra http://www.att.net/speedtiers
Reputable companies wouldn't behave like this, but then again this is Ma Bell we are talking about and they have always behaved like this by indirect pandering (read BRIBES) to Washingotn
Yes folks that is right 56K quality of service. Welcome to the new AT&T... Welcome indeed.
05-11-2013 06:01:56 PM - edited 05-11-2013 08:33:28 PM
From 6 to 9 PM the service is simply atrocious. Packet loss averages of 15-20% from 2 different sources and maximum of over 90%, over 30% maximum from the closer source.
Just to show how reprehensible and disgusting this outfit behaves when I log in to pay my bill I am presented with this. Almost 20 years. These people won't even acknowledge the issue.
05-11-2013 10:52:57 PM
05-12-2013 09:25:34 AM - edited 05-12-2013 08:42:14 PM
12:00 PM on Sunday afternoon and this garbage is not fit for anything beyond light web browsing, this is not broadband, it is dial-up with a light adrenaline rush.
In the evening hours on Sunday once again the connection is too unstable to do anything. Speeds considerably under 56K dialup. Finally the low for the night 28.8K speeds. This company is absolutely reprehensible this is Ma Bell after all they have never changed.
05-12-2013 10:50:08 PM - edited 05-12-2013 10:51:22 PM
After midnight like clockwork speeds once again increase.
Congestion is one thing, I can accept some slowdown. This is not slowdown this is a network that is so oversuscribed that in the evenings on the weekdays it is brought to its knees and for any reputable company would be performing below an acceptable level. Not for Ma Bell however, she is the epitome of a monopoly company and the contempt that it can freely exhibiit to its customers.
You are going to fix this AT&T, one way or the the other. Your reps can continue to ignore this thread. Your various departments can continue to mark the case 'resolved' so that they continue to look good in the reports they provide to the company executives but it is going to get to them one way or another. You are hands down the most despicable company currently operating in the U.S.
05-13-2013 01:18:45 PM - edited 05-13-2013 02:46:23 PM
4:00 PM speeds are already far below an acceptable level.
James of course has enough respect for my intelligence not to come in here and ask me to send a mail to customer care because he KNOWS they can't do anything about it. AT&T is fully aware of this issue and is not going to do anything about it except make it worse by continuing to sell this crappy service to more people.
05-22-2013 01:36:42 PM
No surprise that AT&T won't even respond in this.
I'd be ashamed too.
Disgusting way to run a business, but like I have stated this is after all the same old Ma Bell as it always has been.