04-16-2013 07:31:47 PM
I posted this 4 days ago in the Connectech forum but sitll no response. I'm not even sure thats what I was dragged in to anyways. As this community section looks more active I'll post here hopefully someone can provide some feedback.
Last Monday(4/08/13), after numerous calls regarding an issue with my internet service I endend up with a 70+ minute call that involved numerous modem checks, "circuit resets," and line checks by a local tech team. Needless to say my problem was not resolved and have given up on it. Regardless, at the end of this call the representative offered this "tech" service to help with the problem. From what I understood from what she said was that the service was "free" for the first -something-, as I could not really understand her due to the strong accent. Tired and fustrated, I foolishly agreed thinking it was free for the first couple of days and could just cancel it later. On Saturday(04/13/13) I call in and ask to cancel it as I am told it was a year-long contract with a $100 ETF. I would never, never have, cancel any contract BUT there was NO mention of a YEAR-LONG agreement when the service representative offered the service. Due to this I think it is unfair that I have to pay just a large sum to cancel this.
I ask is this even legal? If the call was recorded go back and listen to it because this a sad business example.
04-19-2013 08:50:26 AM
Try sending a private message to the ATTCustomer care group by using the link below to discuss your verbal contract. Make sure you include your name, email address, phone number and the best time to be contacted, please allow up to 48 hours for a representative to contact you.
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04-22-2013 09:30:27 AM
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