bakerst11 wrote:
I had cancelled my internet connection over phone in April 2012. They phone representative didn't give me any conformation number. But in the April 2012 bill I saw that instead of $19.95, $1.9 was charged. and i thought it was because of the adjustment and the internet service has been cancelled. But since May 2012 i was again getting charged for internet services. Here are the charges till date,
May 3 - June 2 19.95
June 3 - July 2 19.95
July 3 - Aug 2 38
Aug 3 - Sep 2 38
Sep 3 - Oct 2 38
Oct 3 - Nov 2 38
Nov 3 - Dec 2 38
I need a refund of all these as i had cancelled the internet connection in April 2012. The representative didn't have any explanation of why adjustment fee of $1.9 was made in Arpril. I need refund for all these charges for the last 7 months.
It looks like they cancelled the account, and then reinstated it at non promotional prices.
You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you within a couple days to help you get a resolution to your problems.
To check for their reply, click the little blue envelope. 
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