Paid my bill, cancelled my account, and was turned over to collections

[dmccleskey5]

How does one get turned over to collections after payment was received???  How do you get this issue resolved?????  This has been going on for months and im spinning my wheels not getting anywhere with AT&T.  Been with them for over 20 years, and this is how your treated for paying your account!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[cmercado2012]

I have been in the same situation.  I have even written a letter to the customer service and I'm still receiving the invoices, cancellation notices, and turned into a collection agency.  I have a feeling that I'm also being charged for the renter in my house that has an internet service.  I have called the customer service line and said there are 2 different phone numbers in the house.  Do not put his billing into mine.  It seems like a simple concept yet my account has not been closed.  This is becoming so frustrating.  I refuse to pay additional monies and will take this up to small claims if I have too.  

[jamileh]

I'm sorry you're both having an issue with billing. I'm sure we can sort both of these issues out. 

Will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? A member of our team will contact you directly and work with you to get things resolved. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.