12-18-2012 09:43:32 PM
More than a year ago, I ordered the DSL and phone service with promotion of "free modem/router". Up to now, my service contract is over, but I never get this promotion rewards. I didn't get any email about how to redeem this promotion, neither I could find my reward online.
I called the customer service and was told that they didn't have such promotion!!!
Probably, I should have saved the screenshot of the promotion when I ordered the service.
I just feel very bad about it. If no such promotion, I would NEVER order this service.
Don't know if any other people have similiar experience?