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Visitor

Posts: 2

Registered: ‎09-18-2012

Early Termination Fee, Please help me.

[ Edited ]

‎09-18-2012 08:11:10 PM - last edited on ‎09-20-2012 09:51:43 AM by ATTDelia

Hi,

I took AT&T high speed internet sevice at April 1, 2012. But after few days i have been robbed at my house and i went to a different location. Number associated with the account (removed for customers privacy). So, i moved to a different location and i spoke to a AT&T representative and he said there is no High speed DSL service in my new location. So, that i cancelled my service. I still have the equipment. But few days ago i have been charged 150.00 $ for early cancellation fee and this has been transferred to an outside agency name Financial Asset Management Systems. They are calling me every week for the money and also sent letter at my home. Then i again talk to an AT&T representative and i have been told i should not have been charged and he took a note and assured me to remove the fee. But i am still getting calls from the outside agency FAMS for the money. Please can anybody help me on this regard!

Community Specialist

Posts: 231

Registered: ‎11-18-2010

My Device: HTC HD7S, iPhone 4

Re: Early Termination Fee, Please help me.

‎09-20-2012 09:56:54 AM

Hello rajanbuet00. My apologies for what you have experienced regarding the robbery and with your attempts to get your account settled.

I am going to send you a private message (see blue envelope, top right of screen). Please review my request for additional information in that message and reply to it.

We have a great team of folks that will be able to assist you. Looking forward to hearing back from you. ~Delia

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Visitor

Posts: 2

Registered: ‎09-18-2012

Re: Early Termination Fee, Please help me.

‎10-01-2012 01:50:02 PM

Hi Delia,

The problem has been solved but i need the refund of 150$ as i paid it.

I took an AT&T home phone at my home. Is it possible to disconnect it? Is there any cancellation fee on that?

Please let me know.

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