06-17-2013 01:13:53 PM - last edited on 06-19-2013 12:01:16 PM by ATTDelia
On Friday, 04/19/2013 - Home Phone, Long Dist, and DSL Internet were cancelled [Acct. No.removed for confidentiality] and turned off.by ATT. U-verse Internet [Acct. No. removed for confidentiality] was started at 8 PM on Friday, 04/19/2013.and continues to be only home service at [removed for confidentiality] Cell Phone [removed for confidentiality] is the only phone service that I have at present. I received a bill for home phone, Long Distance, ans DSL Interner [removed for confidentiality] for $91.83 for the period - 04/23/2013 - 05/22/2013 which was paid by automatic payment on 05/10/2013 by my bank [removed for confidentiality]. Since that incorrect billing and paid charge for Service that had been terminated on 02/19/2013, I have made 4 phone calls and talked to numerous ATT representatives to correct the improper billing and have received a check for $ 33.50 for Home Phone Service refunbd, 05/28/2013. No mention of other incorrect charges in the 04/23 - 05/23 billing, which amount to $ 91.83 - 33.50 = $ 48.33 for the DSL Internet and misc. fees. After several unsuccessful phone attempts on 06/14/2013 to speak with a live individual, as a last resort, I made a visit to the local ATT store with the above complaint and spoke with a rep. After many minutes on the phone, He was not able to correct the incorrect billing for the DSL Internet and HE SUGGESTED THAT I CONTACT U-VERSE INTERNET and complain jto them and maybe they could do something about the overcharge. Very disappointing behavior for a Customer Representative! Lastly, as an ATT Stockholder, I am appalled at the lack of true, live customer service.! What do you suggest that I do to resolve the above issue ? [removed for confidentiality]
06-19-2013 12:08:18 PM
Hello ewsjr1633. First of all I want you to know that I am sincerely sorry for the experience you have had to get this resolved. I am escalating this issue to our ATTCustomerCare team. This is a group of managers that we work directly with and you will be contacted directly. If you would like to send them a message directly, just click that link.
Secondly, I am sending you a personal private message as well. Please check your messages (blue envelope, top right of the screen). Once my message is there or any message from the ATTCustomerCare team, the envelope will be flashing.
Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
06-19-2013 04:28:12 PM
Yes that is the AT&T way. They over billed my company over $36,000.00 and what did they do? "Ohhh I am working on it", is all I hear and They gave me a credit for $180.00 wow that is just laughable. I was also told a EXecutive level person would be contacttying me. Yah that didn`t happen. I was also told another line would be disconnected and billing stopped on one day and 3 months later these pathetic people are still billing for it. Anyway if I do not get my answers I will take them to the cleaners in court and will be looking for others to join in possably.