02-11-2013 12:07:01 PM - last edited on 02-11-2013 01:32:35 PM by jamileh
I sold my hoiuse back on 11/26/12. Before December, I contacted AT&T to disconnect my Internet. The CS rep told me a final bill would be sent to me. "Final bill" has been paid but AT&T continues to bill me like I never stopped service. Even worse I have to call back to speak to someone on this. The wait times are brutal. I shouldn't have to call back in Febuary for something I made clear to them at the end of November.
I called on Sunday, the CSR lady named "Essence" told me their billing dept isn't open on weekends, but would be happy to contact me on Monday. I gave Essence 2 phone numbers to contact me at. I even confirmed my time zone so receiving her call would go without incident.
Essence never called, which I expected from AT&T, typical of their so called service.
I will never use AT&T ever again. I've already been on hold 30 mins + so I've had time to type this rant. Once someone finally get's on the line , it will be another 20mins for them to get to billing.
AT&T CUSTOMER SERVICE SUCKS.......AT&T WILL NEVER GET MY BUSINESS AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!
02-11-2013 12:12:49 PM - last edited on 02-11-2013 01:33:14 PM by jamileh
I'm sorry to hear that you billing has not been stopped like it should have back in November. Please send a private message to the ATTCustomer care department by following the link below to get this issue resolved. Please include your name, email address, phone number and the best time to be contacted. Please allow up to 48 hrs for a representative to contact you.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
02-11-2013 03:19:21 PM
We received your private message and one of our managers will gladly look into this for you.
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