worst tech support and customer service ever

[bennykoshy77]

Yes u r right....ATT sucks i am trying to fix same thing from almost 2 months...they dont know what they r doing..
Dont get any service from ATT

[laurinovbs]

If only AT&T cared about their customers. They are so big that we don't matter to them.  I just spent a few hours on chat, on the phone and on chat again and have been frustrated to the point of tears today.  All I need is to have port 25 block removed from our account - it's not rocket science.  I was transfered 5 or 6 times and then told to hang up and dial another number.  I need to have this done to do my job - but since AT&T can't seem to do theirs I'm stuck. We are at their mercy and it's absolutely ridiculous.

[lkbogue1956]

Boy do I feel your pain.  I am in the same situation and cannot get them to change my bill date . 
Even with their  big 5 day grace period, it don't do me any good.  I have to pay a late charge every month.  I am paid on the first day of the month and by the time my phone bill is due, I am pretty much broke. So it don't get paid until Feb 1 when I get my next check I guess I have decided I would whether eat than pay my phone bill without a late charge.  There has to be a way to fix this problem.  I am sure we are not the only people retired getting paid once a month that is having this problem. 

[mikecu]

Hello Judy.

I cannot believe what has happened during our first 4 months of enduring your company's inept billing process.  First I ordered the promotional via a live chat through your website.  First 2 days of service, I discover that I already have a $175 bill for the first month.  I'm sorry?  That is not a promotional which was supposed to be in the neighborhood of $105.  I call several times to your 888-288-2020 number and I get people who promise that the issue with the billing and the promotional will be fixed but I still owe for the $175.  Why?  We don't pay it instead call billing to tell them that we cannot afford that payment.  She says "What can you afford?"  Huh?  Oh, well how about $81?  She says o.k.

Next I try to change the responsibility for the billing over to my daughter who actually lives at the house. This was around February.  That went pretty smoothly except for the caller-id.  It took several phone calls before I noticed a change in the caller-id on our phone at the other house.  My bad.  But no one at att end seemed to know exactly how this worked. 

Now, after my daughter received a mysterious bill with her name and address but a different account number amounting to 146.00.  She paid it.  She then gets a notice that she is getting a $78 credit.  Then she gets a notice that she owes $246 or ATT could suspend service if not paid by May 15.  She has called but told that she will have to pay it even though the billing mistake with the bogus account number was not her own account number.  Sounds like she is being billed twice or more? 

I am ready to give up on ATT unless it gets turned around 180.  Now my daughter is going through the same mess I went through.