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Posted Apr 24, 2013
10:57:57 PM
Is the email I received from Yahoo! Mail Update 2013 (c) legit?

Is the email I received from Yahoo! Mail Update 2013 (c) legit? My email account was HACKED when I was duped in thinking this email saying that I had to update my emails addresses, or the under utilised ones would be deleted by Yahoo. 

 

I did as instructed & my AT&T email was hacked/phished/compromised!!.  Lots of problems as a result.  AT&T TECH SUPPORT &/ or Yahoo.com will NOT help you, so be warned!!!

Is the email I received from Yahoo! Mail Update 2013 (c) legit?

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Apr 26, 2013 7:10:55 AM
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ACE - Master
Edited by Computer-Joe on Apr 26, 2013 at 7:19:51 AM

winsomart wrote:

Is the email I received from Yahoo! Mail Update 2013 (c) legit? My email account was HACKED when I was duped in thinking this email saying that I had to update my emails addresses, or the under utilised ones would be deleted by Yahoo. 

 

I did as instructed & my AT&T email was hacked/phished/compromised!!.  Lots of problems as a result.  AT&T TECH SUPPORT &/ or Yahoo.com will NOT help you, so be warned!!!


 

 

As you may know by now, neither AT&T or Yahoo will ever ask you for personal information in an email. It's usually stated on all legitimate email from them.

 

 

Here is some info that might help:

 

 

My AT&T email account may have been hacked, phished, or compromised

 

Symptoms of a possible compromised email address include:

  • Complaints about spam being sent from your email address (to persons within your address book or to strangers).
  • You are not receiving any email.
  • You appear to be missing email.
  • You are receiving large numbers of undeliverable or bounce messages you did not send.
  • You are not able to log in to your email account.
  • Unknown email appearing in Sent Items folder.

If you've experienced any of these symptoms or you have received a notice from AT&T Internet Services Security Center indicating a compromised email address on your account has sent spam, your account has likely been hacked, phished, or compromised, and was used by an unauthorized third party to send spam or fraudulent emails. Email IDs and passwords are typically compromised through phishing attempts or keylogging malware designed to steal private information like account IDs and passwords.

AT&T Internet Services Security recommends you take the following steps to recover full control of your account information:

  1. Secure all of your computers against malicious keylogging software that can steal passwords and other personal information.
    • Scan all computers with an up-to-date anti-virus program. The AT&T Internet Security Suite powered by McAfee is free to qualifying members and includes anti-virus, anti-spyware, and firewall protection.
    • Use an up-to-date anti-spyware (anti-malware) application, as some malware is not detected by anti-virus scans.
    • Ensure your operating system has been updated with all the recommended security updates from the operating system provider.
    • A live expert from AT&T ConnecTech can provide affordable professional services anytime.
  2. Change or reset your password to one not used previously. By changing your password immediately, you can minimize the resulting risk for your AT&T account. You may want to change it immediately to secure your account and again once you verify all computers on your network are free of malware (see step 1) and all Mail Options are valid (see step 3). For help selecting a strong password and/or safeguarding it against misuse, please review these tips.
  3. Verify Mail Options and make corrections in the event they have been tampered with.
    • Access http://www.att.net and click on the Mail button located on the right of the screen and log in.
    • Access the Mail Options or More Options link in Webmail.After you click the Mail button located on the right side of the screen and login, you can access either the Mail Options or the More Options link to verify your mail options and make corrections.
    • Verify Your Signature - Check for changes or unknown content within the signature, and update as appropriate.In this sceen, you can verify your signature.
    • Spam Settings - Verify that your own email address is not listed in the Blocked Email Addresses list. If it is, remove it and click Save Changes.In this screen, you can verify that your email address is not listed in the Blocked Email Addresses list.
    • Filter - Check filters for unknown filters or filters that direct mail to the trash, and update as appropriate.In this screen, you are able to check any email filters that might be applied.
    • Accounts - Check for any unknown listed accounts. Verify the From Name and Reply-to address. If unknown or incorrect, change the From Name and remove the Reply-to address.In this screen you can view and change any accounts that are listed.
    • POP & Forwarding - Check and verify a forwarding address, and update as appropriate.In this screen, you are able to view and modify any forwarding email addresses.
    • Vacation Response - Make sure that the vacation response is disabled, unless this is desirable.In this screen, you can change or set vacation responses.
    • Contacts - Check you address book. Are all your contacts there or any new added or changed?
    • Account Information Tab - Log in required. Verify your personal information is correct.
  4. Establish or update your Account Security Question and Answer at myAT&T.
    1. Log in with your user ID and password.
    2. On the gray navigation bar, click on Profile.
    3. Scroll down to Security Information.
    4. Click on Create or Edit Security Information.

 

Other Considerations

 

Notify Contacts - Use an alternate email address or another form of contact to warn your contacts not to open anything from your compromised email address. Recommend that they use updated firewall and anti-virus protection and keep all security patches updated. They should also run an anti-virus scan.

 

Create a New Email Address - If you don't mind losing your email address, it's best to start fresh and create a new one. You can go here to create new AT&T sub accounts.

 

Keep Records - Your email address is linked to many of your online activities. If your ID is compromised, you don't want the bad guys asking your bank to send a new user name and password to that email account. Keep track of every activity tied to your email account, and if the account is compromised, immediately notify your bank, Credit Card Company and any other related accounts.

 

Put Online Purchases on Hold - You'll want to make sure your computer is virus-free before you start entering credit card numbers for online purchases. Some malicious software enables criminals to track every key stroke a computer makes.

 

 

Additional Security Measures

 

Wireless Settings - If you utilize a wireless-capable connection device, please ensure that the wireless connectivity is disabled if it is not being used or that security is enabled for the wireless connection. If security is not enabled, anyone within range of the device can use the connection and you as the account holder will be held responsible for any activity originating from your connection.

 

Browser Updates - Web browsers are constantly updated to improve functionality and security. Keeping your browser updated to the latest version is one of the simplest and most effective ways to protect yourself. To check the version you are currently using, look to your browser toolbar at the top and locate (usually under Help) where it says About, and then the name of your browser. This will tell you what version you have. Then check this list to see if you have the latest supported version for your operating system (OS).

 

Learn More - Education is an important key to keeping yourself safe and secure online. Several resources are available online, such as OnGuardOnline.gov, a federal government website dedicated to helping you be safe, secure, and responsible online.

Learn more about how to keep your personal information and devices safe and secure on the AT&T Security Information page.

 

 

 

 




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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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