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Well, maybe someone on ConnecTech can help all of the many unhappy AT&T internet customers using computers (Apple and Windows based) who use 3rd party email clients (like Eudora, Applemail, MS Outlook, etc.) and experience frequently long periods of email logon failures, with the symptom being the ATT email server doesn't recognize the user's logon credentials.
The help forums are full of ATT internet customers, like me, who experience this recurrent and nagging problem, and which the ATT customer service desk cannot help other than walk us problem email customers through the exact same steps found on the ATT.com email client setup instructions. This problem has been going on since about April 2011 without relief. The ATT customer service reps always tell us that the problem is in our Microsoft, or Apple, or brand X email client which is ridiculous.
Many of these upset ATT internet customers are, in fact, expert information technology professionals themselves, as am I. Some have leveraged the IT teams at their own places of employment along with Microsoft technicians to investigate why ATT email suddenly rejects connections from Outlook email clients that once had worked flawlessly for weeks. These investigations consistently point back to the ATT email server probably timing out due to trying to handle more email connections than the servers are scaled to handle.
Does ATT have a plan to increase their ATT email server capacity to serve the numbers of customers to whom ATT has sold their internet ISP services?
Thanks for your attention....RFK1381
ATT High Speed Internet DSL Pro
MS Outlook 2010 email client.
I have been struggling with this also for the past three days. It was on and then it was off, and then back on and then off. When I called AT&T, I knew exactly what they were going to say that it was my Outlook and not their problem. But that is FALSE.
There are reports all over the internet in many forums that people are not getting this issue resolved by AT&T. It is NOT OUR OUTLOOK people. If it was then my other emails from my two other email accounts would not be downloading to outlook which they currently are.
Only my att.yahoo email is not downloading. The error message is continually that YOUR SERVER HAS REJECTED YOUR LOGIN. That means my server, that means AT&T. There must be someone at AT&T who knows how to fix this issue!
We need our OUTLOOK working, fix it already!
Welcome to our club of frustration! After monitoring all of these complaints, it appears that ATT believes that charging you an additional $15 per month for the Connecct Tech Support Service will fix the problem.
That would be a good solution if the people at connect tech actually knew what they were doing.
I've said it before, this is no different than extortion.
ATT appears to be encouraging us that use multiple mail services to leave, and they are simply adding additonal revenue to our exit process.
If you are unfortunate like me and get into the $15 per month service fee trap, good luck getting any type of confirmation when you have cancelled this service. I'm still waiting.
I want to apologize to everyone that has responded for your frustration. I would like you to use the following server address's instead of the ones you're currently using and please let me know if this helps:
Same port numbers and yes SSL needs to be selected. Let me know if you are having the same issues with these servers.
I'm having the same problems only it's not through Outlook. For me it is receiving email on my cell phone. I can receive fine on my PC but the same account will just stop working on my cell phone. What I found was if I go to the att.mail home page, sign out and then sign back in it will start working on my cell. If I try to sign out on my mail page it won't work, have to go to their "home page". Did not have this problem until I switched to U-Verse. I believe that is where the problem lies but when I talk to the support people they just refuse to go there. I'm about ready to drop U-Verse.
I am very glad to hear that the servers I provided are so far not having the same issues. I am still working closely with the Yahoo team and this issue has been escalated. I will provide more information at a later time but for now please use the servers I provided and it should function properly.
Both my computer and iPhone began having this problem a few days ago. I finally got the iPhone back up & working but Outlook will not work.
I have used the settings you include as well as a few HUNDRED other options mentioned by forum users. A few weeks ago this happened & I removed the AST&T account from Outlook and added it back- this worked until a few days ago. After nothing else worked, I finally removed rthe account and tried to add it back. Now I cannot add it back because outlook tries to connect during the add in,and the AT&T server will not validate the address, so now I cannot add the account back onto Outlook.
This is obviously an AT&T program, everyone nows it including AT&T .. They need to get off their lying soapbox and correct the problem. I really screwed up responding to thier "Bundling Offer". I used Earthlink for 15 years with NEVER a problem.
I signed up for the Bundle, they have never included Direct Tv as was offered, the home landline was screwed up for two weeks, I haver never been able to sign into the AT&T Website to manage my account (I can sign onto the webmail which works), and now the Email is no good..
Guess I was suckered big time
I cannot even setup the account now
AT&T get off ur tails and fix this NOW !!
Please use the following link and follow the steps provided: http://www.att.com/esupport/article.jsp?sid=KB4122
You may not be getting this error message but it has been shown to work as a solution to your issue. Please let me know if this helps.
I followed the recommendation to switch to the inbound/outbound POP3 email servers, only to find out the much of the functionality of my email was crippled. I have been using the IMAP servers, which supported sub-folders, and I even added the ATT-recommended 'OtherInBox' folders for managing my mail.
Upon switching to the POP3 server, all of the sorted and saved mail was lost. I had to re-configure ALL of my mail apps (running on an Android phone, an iPad, and my MacBook) and was able to retrieve my mail, luckily.
Unfortunately, what I am left with is a finicky (sp?) mail server at ATT that has occasional moments, hours, or days when I flat-out cannot retrieve email. WHICH gets back to the original question: CAN ATT please improve the reilability, capacity, or uptime of the IMAP servers? IS there a plan to eliminate the nagging, intermittent email connection problems?
I have been AT&T customer since they ruined a great support by buying Bellsouth and Cingular. I have been using the Outlook forever. Now I have all the problems that you listed here. I also get the same ignorant responses from the No-Help Desk. I was referred to Connectech who set up the email with inbound/outbound. Again it did not work so he told me that it was a server problem that would be working in 24 hours and to call back if it is not working. I came back and they refuse to speak with me without a subscription. I went to help desk and they feigned a long conversation with Yahoo who is "resetting the 6 servers" Then told me it would be working in 24 hours after reset. After I called him on this ridiculous response, he said that is all he had. So I said so my only option is to find another ISP. His classis response: you got to do what you got to do. Unbelievable way to run a company. I am looking for the replacement now!
Has anyone noticed that the issues with connecting to 3rd party email clients only happens with email addresses that are NOT the primary email address on the account? I've been noticing that my errors never happen with my primary email address, but with all the other email addresses associated with my account.
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