Reply
Posted Mar 30, 2013
television slow response time

In the last couple of weeks, my television response time have slowed.  For example, when it push the recorded tv, erase, play or another other operation that requires a change, it takes from 3 to 4 seconds for a response.  In the past, I have had this problem, but only late at night.  I have replaced the batteries and unplugged the recorder, numerous times, and it does not seem to make any difference. 

0
(0)
  • Rate this reply
Solved
5-31-2013 3:36:10 AM
0
(0)
RCSMG -
Give the magic tape a try -

IR Issues

Going back 5-6 years there are many posts about IR interference. Remedies included taping over the IR sensor, hiding the STB, turning off auto brightness on the TV.

A common fault was the info button press corrupting to an STB mute action. The number of reports of this have totally fallen away. My personal initial primary problem was getting the zero to register. But, one day long ago that just went away.

Niles company makes IR repeaters & has a video on their web site showing the fragility of the IR coding that is used for U-verse & other boxes. They said their new line of repeaters could handle it. Oddly, a U-verse customer posted in this community that they had a NIles install that was not working & after they contacted Niles they did not get any satisfactory resolution.

I came to believe that the IR sensor is too sensitive, That the DVR is worse than other STBs. That command type buttons are worse than the number buttons. That, somehow software updates can make it better or worse, So, it is a moving target. Hard to pin down.

I noticed that the U-verse remote does work better than my Logitech Harmony model 700. I looked at the IR signal through a digital camera. It appeared to me that the Harmony IR signal is stronger than the U-verse remote. This reinforces my theory that the IR sensor is too sensitive.

Recently, my most common problem was FF and Play Buttons often corrupted to chan up and chan down more than six times a night.

I happened to notice that I had a specific kind of "duct tape" covering the blue light on the STB. Actually, it just looks like duct tape, but is electrical tape available at the Home Depot in the electrical dept. - http://www.homedepot.com/p/Commercial-Electric-2-in-x-150-ft-Vinyl-Electrical-Bundling-Tape-Silver-30002664/202741845#specifications

This tape has a degree of transparency. I thought I would use it to cover the IR sensor. The remote has never worked better. I have not had one chan up - chan down corruption in 10 plus hours watching with FF through the ads since I applied the tape. Previously, there would have been at least 12 occurrences.

Almost all button presses are accepted & none are changed to a didderent action.


RF Issues

It should not be a surprise, but it is, that half the problems with the RF remote are IR. I run an STB well hidden for a second TV. I had the IR sensor covered with black tape. I replaced the black tape with the "duct tape" & saw an immediate improvement in response to menu buttons. The number buttons were already good - see below for that solution.

The STB using RF must be hidden due to the dongle conversion of RF to IR. If it is not hidden it is subject to the following problems:

IR corruption - Ironically, the RF remote was often offered as a resolution for IR problems. But, if the STB is not hidden nothing has changed to eliminate theI IR corruption problem.

If the STB IR sensor can see another remote, it will respond to it.

If another STB can see the IR generated by the dongle, it will respond to it.

Previously, I found the RF lacking in RF power - in the same room, twelve feet away, hidden only by a thin sheet of cardboard. One method to increase RF power is to hold the remote under your chin while pressing a button - using your head as an antenna.

A better way is this antenna placed in the battery compartment - http://www.amazon.com/Cellular-Innovations-A-BOOSTER-Universal-Antenna/dp/B00009WCAP/ref=sr_1_8?ie=UTF8&qid=1366128630&sr=8-8&keywords=cell+phone+booster

With this antenna, the channel numbers are almost always accepted. With the "duct tape" in place, the other buttons work almost every time. The remote now works better than ever.

STB Issues

Once IR and RF issues are resolved, there are timing issues with the STB to contend with. Numbers process fast and Menu items process slow. You need quick, light touch on some numbers to avoid duplicates and a slow, strong press on menu activities. Effort is required to suppress the urge to press again while waiting for a response. It takes concentration to get effective results. Frequently a second press immediately cancels a slow responding first press. Current IR and RF issues amplify the effect of the timing issue.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Accepted Solution

television slow response time

2,632 views
16 replies
(0) Me too
(0) Me too
Post reply
Replies
(16)
0
(0)
  • Rate this reply
Mar 30, 2013
0
(0)

If it's an LCD (LED) TV check for these settings on your advanced settings on the menu: Dynamic Contrast, Auto or Ambient Brightness, Energy/Power Saver, Intelligent Sensor or Auto Iris.

If you have any of them or similar ones try turning them off' one by one until you find the culprit, then turn the non-offending ones back on to double check. All of these can cause Uverse remote problems w/an LCD (LED).

If it's a plasma, make sure the DVR/STB is in front and the face pointing the same direction as the TV, so it gets no IR from the front of the screen. Good luck :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: television slow response time

0
(0)
  • Rate this reply
Mar 30, 2013
0
(0)
Thanks for the quick response. It is a 9 year old tv, soon to be replaced. I am looking at the owners manual and don't if it is LCD or LED. Probably neither.

Re: television slow response time

0
(0)
  • Rate this reply
Apr 2, 2013
0
(0)

weimardog wrote:
Thanks for the quick response. It is a 9 year old tv, soon to be replaced. I am looking at the owners manual and don't if it is LCD or LED. Probably neither.

Maybe not your TV.  The wife and I have noticed slow response time and we do not own an LCD, so it is not remote interference, in our case.  I see a lot of "The DVR system is busy" errors when doing standrad stuff such as setting a recording or deleting one.  I have not heard an official response from AT&T but my experiences have mirrored the uptick in similar complaints on this forum.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: television slow response time

[ Edited ]
0
(0)
  • Rate this reply
Apr 11, 2013
0
(0)

Mine has been slow for months.  The STB is just generally sluggish.  Sometimes it will take 15 seconds to get the guide to come up after hitting the button.  

 

I thought it was bad, but then realized how bad when I was at my parents and their Comcast box was incredibly responsive and fast.

Re: television slow response time

0
(0)
  • Rate this reply
Apr 11, 2013
0
(0)

I have noticed the STB being unusually slow the last couple of days and have tried all the things that worked in the past but no change wonder if its time for a replacement.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: television slow response time

[ Edited ]
0
(0)
  • Rate this reply
May 30, 2013
0
(0)

Same problem here.

It all started when ATT went to the new on demand menus. Instead of just a list, they added icons and has been impossible to find anything. It takes 10 - 15 secs everytime you click on an icon. It says 'loading videos'. They need to go back to just a list of shows, with no picture icons. I may have to change to a new company.

 

 

Re: television slow response time

0
(0)
  • Rate this reply
May 30, 2013
0
(0)

I discovered a new issue, I don't know if it is exactly what you all are seeing.  Since I got my hdtv I have noticed that the DVR/STB does not respond to the remote as well as it used to.  I usually have to aim the remote away from the DVR to get it to respond.  Thanks in advance, for the suggestions/solutions.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: television slow response time

0
(0)
  • Rate this reply
Solved
May 31, 2013
0
(0)
RCSMG -
Give the magic tape a try -

IR Issues

Going back 5-6 years there are many posts about IR interference. Remedies included taping over the IR sensor, hiding the STB, turning off auto brightness on the TV.

A common fault was the info button press corrupting to an STB mute action. The number of reports of this have totally fallen away. My personal initial primary problem was getting the zero to register. But, one day long ago that just went away.

Niles company makes IR repeaters & has a video on their web site showing the fragility of the IR coding that is used for U-verse & other boxes. They said their new line of repeaters could handle it. Oddly, a U-verse customer posted in this community that they had a NIles install that was not working & after they contacted Niles they did not get any satisfactory resolution.

I came to believe that the IR sensor is too sensitive, That the DVR is worse than other STBs. That command type buttons are worse than the number buttons. That, somehow software updates can make it better or worse, So, it is a moving target. Hard to pin down.

I noticed that the U-verse remote does work better than my Logitech Harmony model 700. I looked at the IR signal through a digital camera. It appeared to me that the Harmony IR signal is stronger than the U-verse remote. This reinforces my theory that the IR sensor is too sensitive.

Recently, my most common problem was FF and Play Buttons often corrupted to chan up and chan down more than six times a night.

I happened to notice that I had a specific kind of "duct tape" covering the blue light on the STB. Actually, it just looks like duct tape, but is electrical tape available at the Home Depot in the electrical dept. - http://www.homedepot.com/p/Commercial-Electric-2-in-x-150-ft-Vinyl-Electrical-Bundling-Tape-Silver-3...

This tape has a degree of transparency. I thought I would use it to cover the IR sensor. The remote has never worked better. I have not had one chan up - chan down corruption in 10 plus hours watching with FF through the ads since I applied the tape. Previously, there would have been at least 12 occurrences.

Almost all button presses are accepted & none are changed to a didderent action.


RF Issues

It should not be a surprise, but it is, that half the problems with the RF remote are IR. I run an STB well hidden for a second TV. I had the IR sensor covered with black tape. I replaced the black tape with the "duct tape" & saw an immediate improvement in response to menu buttons. The number buttons were already good - see below for that solution.

The STB using RF must be hidden due to the dongle conversion of RF to IR. If it is not hidden it is subject to the following problems:

IR corruption - Ironically, the RF remote was often offered as a resolution for IR problems. But, if the STB is not hidden nothing has changed to eliminate theI IR corruption problem.

If the STB IR sensor can see another remote, it will respond to it.

If another STB can see the IR generated by the dongle, it will respond to it.

Previously, I found the RF lacking in RF power - in the same room, twelve feet away, hidden only by a thin sheet of cardboard. One method to increase RF power is to hold the remote under your chin while pressing a button - using your head as an antenna.

A better way is this antenna placed in the battery compartment - http://www.amazon.com/Cellular-Innovations-A-BOOSTER-Universal-Antenna/dp/B00009WCAP/ref=sr_1_8?ie=U...

With this antenna, the channel numbers are almost always accepted. With the "duct tape" in place, the other buttons work almost every time. The remote now works better than ever.

STB Issues

Once IR and RF issues are resolved, there are timing issues with the STB to contend with. Numbers process fast and Menu items process slow. You need quick, light touch on some numbers to avoid duplicates and a slow, strong press on menu activities. Effort is required to suppress the urge to press again while waiting for a response. It takes concentration to get effective results. Frequently a second press immediately cancels a slow responding first press. Current IR and RF issues amplify the effect of the timing issue.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: television slow response time

Solution
0
(0)
  • Rate this reply
May 31, 2013
0
(0)

Wow.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: television slow response time

0
(0)
  • Rate this reply
May 31, 2013
0
(0)

RCSMG wrote:

I discovered a new issue, I don't know if it is exactly what you all are seeing.  Since I got my hdtv I have noticed that the DVR/STB does not respond to the remote as well as it used to.  I usually have to aim the remote away from the DVR to get it to respond.  Thanks in advance, for the suggestions/solutions.


RC, if it's an LCD (LED) TV check for these settings on your advanced settings on the menu: Dynamic Contrast, Auto or Ambient Brightness, Energy/Power Saver, Intelligent Sensor or Auto Iris.

If you have any of them or similar ones try turning them 'off' one by one until you find the culprit, then turn the non-offending ones back on to double check. All of these can cause Uverse remote problems w/an LCD (LED).

If it's a plasma, make sure the DVR/STB is in front and the face pointing the same direction as the TV, so it gets no IR from the front of the screen. Good luck :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: television slow response time

0
(0)
  • Rate this reply
Jul 1, 2013
0
(0)

The problem began immediately after Uverse changed to their new ON DEMAND menu. It's terrible! I don't want to do it, but I feel forced to change companies now. If ATT plans on going back to the old system, they better speak up and let us know fast as all of my neighbors are also saying they're making a switch and very unhappy with the changes Uverse has made.

Re: television slow response time

0
(0)
  • Rate this reply
Jul 4, 2013
0
(0)

Brooklyn Hudson wrote:

The problem began immediately after Uverse changed to their new ON DEMAND menu. It's terrible! I don't want to do it, but I feel forced to change companies now. If ATT plans on going back to the old system, they better speak up and let us know fast as all of my neighbors are also saying they're making a switch and very unhappy with the changes Uverse has made.



After the 1st right arrow push, look for 3 small icons in the left border, the bottom one will turn it back to a list version,  Then do a restart of the DVR for quickest use of VOD. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: television slow response time

0
(0)
  • Rate this reply
Jul 6, 2013
0
(0)

Was having the same problem.

 

Found a solution on one of the forums.  (Long story has to do with inefficient memory utilitization in DVR.  I think this causes a reboot of the DVR and cleans things up.)

 

1. Pull the power plug on the ATT router (NOT the DVR, the router).

 

2. NOW pull the power plug on the DVR.

 

3. Plug the power cord back into the router.

 

4. AFTER the router is completely up (e.g., your internet connection or phone works again), THEN plug the power cord back into the DVR.

 

5. NOW try the Menus for the OnDemand feature.  Hopefully they will respond MUCH faster.

 

 

Re: television slow response time

0
(0)
  • Rate this reply
Jul 6, 2013
0
(0)

btcarnovale wrote:

Was having the same problem.

 

Found a solution on one of the forums.  (Long story has to do with inefficient memory utilitization in DVR.  I think this causes a reboot of the DVR and cleans things up.)

 

1. Pull the power plug on the ATT router (NOT the DVR, the router).

 

2. NOW pull the power plug on the DVR.

 

3. Plug the power cord back into the router.

 

4. AFTER the router is completely up (e.g., your internet connection or phone works again), THEN plug the power cord back into the DVR.

 

5. NOW try the Menus for the OnDemand feature.  Hopefully they will respond MUCH faster.

 

 


You might think the reboot of the RG did it, but it was most likely unnecessary.  It's a memory problem on the DVR that gets cleared up when it's rebooted.   But if you want to spend time rebooting the RG, go ahead. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: television slow response time

0
(0)
  • Rate this reply
Aug 13, 2013
0
(0)

This worked for me: 1) electrical tape over IR sensor and 2) change RF Remote Home ID, per user guide.

Re: television slow response time

0
(0)
  • Rate this reply
May 3, 2014
0
(0)

Thanks -- I tried packing tape, since I did not have the type of duct tape you mentioned, and it worked immediately. 

 

I'll have to try the antenna especially on the remote to our bedroom TV.  The signal is alway weak back here mainly because it's the farthest from the main equipment.

 

Thanks again.  Working alot better still after 10 minutes or so.

 

Supersil

Re: television slow response time

Share this post
Share this post