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Posted May 1, 2012
10:49:30 AM
question about account suspension

Hi!:smileyhappy:

I'm a member of ATT family plan. We have 5 lines in the family plan and all of us are going to travel abroad this summer. Are we able to suspend our account? If none of us is going to use the wireless service, do our group still need to pay monthly fee for unlimited phone call, text message and Internet data plan during the suspension? 

 

Thank you so much!

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May 1, 2012 10:55:09 AM
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Former Community Manager

Sounds like you've got an exciting summer ahead of you!

 

You can choose to suspend your service, though you will still have some fees to pay. Here's a link with more information: http://www.att.com/esupport/article.jsp?sid=KB102788#fbid=7vGqFk8zLUo

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question about account suspension

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May 1, 2012 10:55:09 AM
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Former Community Manager

Sounds like you've got an exciting summer ahead of you!

 

You can choose to suspend your service, though you will still have some fees to pay. Here's a link with more information: http://www.att.com/esupport/article.jsp?sid=KB102788#fbid=7vGqFk8zLUo

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May 1, 2012 11:11:33 AM
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Thank you for your answer! What if one or two of us in the plan would like to stay and use the service? Can they stop the text message service and data plan, only leaving the phone call service active? 

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May 1, 2012 11:28:02 AM
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Former Community Manager

You can suspend individual lines. Text messaging is a feature and can be removed and added from your account at will. 

 

Data plans are required for all smartphones so if it's an active smartphone, you'll have to have the data plan active as well. 

 

 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Re: question about account suspension

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May 1, 2012 11:38:02 AM
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jamileh wrote:

 

You can choose to suspend your service, though you will still have some fees to pay. Here's a link with more information: http://www.att.com/esupport/article.jsp?sid=KB102788#fbid=7vGqFk8zLUo



The link says Monthly recurring fees accrue while the phone number is in a voluntary suspended status.  So does that mean you still pay your normal bill every month even if you suspend a phone line?

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May 1, 2012 11:40:58 AM
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Former Community Manager

Not the same fee you'd pay if the service was active, but the actual fee can vary based on what you suspend/remove from your account. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: question about account suspension

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May 1, 2012 1:35:43 PM
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I'm pretty sure you can suspend your services but make sure your balance due is zero.

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May 1, 2012 6:31:38 PM
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If we suspend all our service including phone call, text message and internet data plan, how much shall we pay monthly in order to keep the family plan exist during we are abroad? 

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May 2, 2012 7:31:58 AM
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Former Community Manager

Because I'm not able to see your account information, I'm not able to give you details about that but if you'd like; I can have someone call you. 

 

Will you please send me a private message with your name, account number, phone number and the best time to contact you?




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: question about account suspension

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