Where to go for complaints ?

This is a customer helping customer forum. If you could be more specific of your problem, some one may be able to point you in the right direction.

Hi @Nohappy

I’m sorry to hear your recent upgrade has been a bad experience. I’d be happy to help with this! Please send me a Private Message with the following and I’ll get right to work in finding a solution!

• Cell and/or account number
• Full name
• Email address
• Details of what has happened thus far

If this helps, please mark this answer as an accepted solution!

Thanks,

Charise

I ordered my added my new phone online. The wrong phone was ordered called as soon as I got my conformation email. The woman I spoke with tried to fix it. She could not cancel it, was told it already shipped. She commented she had never do anything ship so fast. She talk to another man who said I would just have to upgrade. Being on SSD I can not afford this. Another lady said buy another and refuse to accept the first. I could not afford this either. I asked for copies of our conversations and was told no. Finally was told to take it to store when it came MF file a regret of purchase or something of that nature. The man there ended up having me take a new phone instead of the refurbished I was promised so it still cost me twice what I had already paid. Was told it would make my phone bill go up 35.00 instead it has gone up 66.00. Was also told the could block data to 1 phone now I find out I must pay 4.99 a month for it. I asked to speak to a supervisor . After being on hold 10 min. They said she would call me back as soon as she got of phone. 21/2 hours later I called back and again asked for her I waited 25 min. This time they just said she was to busy. So I never did get to speak to her. Survise to say my temper did flair. Now I'm stuck in a contract and very very unhappy. I feel I was lied to to get me into this mess and now no one wants to except responsibility or help.

Sent from my iPhone

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Also, I have gathered some info that store staff would have had to have gone through 4 warning "do you really want to do this" messages on their system to have killed my grandfathered unlimited plan. Hearsay or fact? I do hope I am communicating better than store staff and your help line have done with me and mine. I feel like a minesweeper here for others who follow. 

To be fair, if your matter is ever resolved satisfatorily, please post it. I will do they same if my issue gets resolved.