Reply
Posted Mar 2, 2014
9:51:02 AM
What can I do to avoid AT&T Uverse Sales call on my wireless on Sunday morning at 6:40 am?
Edited by Phil-101 on Mar 2, 2014 at 9:47:48 PM

I received a phone call on my wireless today, Sunday, at 6:40am.  I checked my AT&T Uverse profile and primary number is the Uverse landline.   My profile shows my cell as secondary and identifies it as a wireless phone.  My husband answered the phone because I was downstairs making coffee.  And hung up immediately when he realized it was recorded message about a $200 rebate(he had been awoken so he wasn't sure Just that it was AT&T).  I tried to call back 800-*** and get a message that it is no longer in service.

 

I don't know how to contact anyone at AT&T Uverse as their offices are not open and can find no email address.  I don't want to remove my cell number as we have spotty service at times.

 

Thanks,

 

[Edited to comply with Guidelines]

0
(0)
  • Rate this reply
Solved
Mar 3, 2014 8:27:09 AM
0
(0)
Community Manager

Hello @TerraIris 

 

Welcome to the forums and thank you for posting. We got your private message as well but I want to answer you in here so it might help other users too.

 

The call you got wasn't from AT&T. Unfortunately there is a known phishing scam out there, where some customers receive calls, texts or email pretending to be from AT&T and offering credits. The biggest red flag is that calls come from "out of service" (spoofed) numbers.

 

Please take a look at this article to learn more about them and how to report:

 

http://www.att.com/esupport/article.jsp?sid=KB419088#fbid=x2B9J1FfZaR

 

Your husband did a right thing by hanging up immediately, if you can, you should block that number.

 

Thank you,

Dmitriy

 

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Accepted Solution

What can I do to avoid AT&T Uverse Sales call on my wireless on Sunday morning at 6:40 am?

[ Edited ]
332 views
1 reply
(0) Me too
(0) Me too
Post reply
Replies
(1)
0
(0)
  • Rate this reply
Solved
Mar 3, 2014 8:27:09 AM
0
(0)
Community Manager

Hello @TerraIris 

 

Welcome to the forums and thank you for posting. We got your private message as well but I want to answer you in here so it might help other users too.

 

The call you got wasn't from AT&T. Unfortunately there is a known phishing scam out there, where some customers receive calls, texts or email pretending to be from AT&T and offering credits. The biggest red flag is that calls come from "out of service" (spoofed) numbers.

 

Please take a look at this article to learn more about them and how to report:

 

http://www.att.com/esupport/article.jsp?sid=KB419088#fbid=x2B9J1FfZaR

 

Your husband did a right thing by hanging up immediately, if you can, you should block that number.

 

Thank you,

Dmitriy

 

 


Rethink Possible

For account specific help, please use this link: ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution".

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: What can I do to avoid AT&T Uverse Sales call on my wireless on Sunday morning at 6:40 am?

332 views
Solution
Share this post
Share this post