Teacher
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21 Messages
Upgrade Eligibility not reverting back after cancelled iPhone 6 Plus preorder through Apple.com
I'd preordered an iPhone 6 Plus through the Apple.com website, then cancelled it because I was going to camp out overnight for launch day. When I got to the front of the line, my upgrade eligibility had not reverted back, and I was not able to upgrade to the 6 Plus. I walked away empty handed and livid.
More than a week has passed since then, and my eligibility has not reverted. I've called AT&T support several times, and I've even gotten a case number, but it doesn't seem to have done any good.
Even if I were to find a 6 Plus at this point, I still couldn't upgrade.
mciuccio
Teacher
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17 Messages
10 years ago
The same thing is currently happening to me. This began yesterday. I canceled my preorder at Apple. I still show not elidgible for an upgrade on ATT. ATT reps I have spoken too said it takes 24 hours to change back. But, reading your store and others here, I have my doubts.
Good luck, if you find any tricks let me know. Thanks!
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mciuccio
Teacher
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17 Messages
10 years ago
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syclick
Teacher
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21 Messages
10 years ago
No luck yet. It's been 9.5 days.
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mciuccio
Teacher
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17 Messages
10 years ago
Wow that is terrible, do you call, and how do they justify their 72 hour time table when it is going on 10 days for you?
They are rotten.
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syclick
Teacher
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21 Messages
10 years ago
I have called numerous times. At first I was told to wait for it to eventually revert back. After 5 days, they finally took it (semi) seriously and issued me a case number. After 10 days, I haven't been contacted, but I've been told to wait until someone contacts me, which should be Oct 3rd at the latest.
I've tried to call back, but all I get is, "You've been issued a case number, so please wait until you're contacted."
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mciuccio
Teacher
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17 Messages
10 years ago
I just got my case number. October 8th, I am supposed to be contacted. So much for 72 hours.
The rep swears it will get reversed but another team has to do it.
I have zero confidence it will work.
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gbecker250
Tutor
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11 Messages
10 years ago
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gbecker250
Tutor
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11 Messages
10 years ago
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syclick
Teacher
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21 Messages
10 years ago
11 days and nothing has been fixed.
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mciuccio
Teacher
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17 Messages
10 years ago
Wow, that is terrible. Did you get a case #?
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