Welcome to the new AT&T Community
We've got a fresh look! Take the tour to see what's new.
I am hoping you can help me as well. I have spent several hours calling AT&T and researching options online. I have been with AT&T over 5 years and my husband for the same time. We are loyal customers and would like to stay with AT&T. I am on a Midwest market individual plan and my husband is on a Northwest market plan. We just got married last year and would like to have him come on my plan however we were told after several calls he has to get a new number and we have to create a new account first to them have him added to mine through relocation. Not only do we have to go through this hassle but we were told we lose the 200MB grandfathered plan and have to pay more per month. Is there anything you can do to help? We would love to just to keep this easy as I hear Verizon can allow family plans with different markets.
In order to create a Family Plan or a Mobile Share plan, you'll need to change her phone number.
We cannot create a combined plan with phone numbers from different markets.
@jamileh, could you please define the marketing territories to determine if I can add my recently widowed mother-in-law to my family plan? She is area code 231 and I am 312. Thank you.
Unfortunately they are not from the same area, Unfortunately for a pot of a phone number to be done they have to be from the same city and state, unfortunately the 2 you have listed are not within that qualification.
What is wireless local number portability (LNP)?
AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.
Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.When the going gets rough, hide in a pillow fort and pretend you don't exist.
I heard on the phone yesterday from a representative that plans are to have this up and working so you can port numbers from different markets into a family plan by the end of the first quarter in 2013. Has anyone else heard this/can anyone from ATT confirm? I'm probably changing to an individual plan on ATT until that time, but would like to know how long I'll be out the additional money.
We have not announced any plans regarding family plans and combining markets.
I also find this extremly frustrating. Not only do my wife and I both have AT&T cell service (me for close to 10 years and my wife not far behind) but we also have AT&T U-Verse cable. The last time I spoke with customer service they insisted that no family plan or bundling/discount could be offered.
Three different AT&T services all from three different markets. I always just assumed that one day soon AT&T would be able to fix this but I don't have much confidence after going through this forum. It might be time to make some sort of change.
Sign up now to post, reply, and join the conversation.
© 2014 AT&T Intellectual Property© 2014 AT&T Intellectual Property link. This link will open a new window All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. AT&T 36USC220506