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Posted Feb 20, 2013
2:24:06 PM
Paying for 18mbps - significantly slower speed

Hello,

 

I'm seeing variable performance in my internet speed and I was hoping someone could look at the results of UV Realtime for me.

 

Basically all I want to do is play Modern Warfare on my xbox.  The game lags terribly though making it unbearable.  I'm not sure if UV Realtime is capable of monitoring this performance or not so I'm looking for help.

 

rrbunn

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Feb 21, 2013 1:32:39 PM
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ACE - Master
Edited by dhascall on Feb 21, 2013 at 1:33:10 PM

BeeBeeSA wrote:

You should not see variances with your speed.  It's not like cable internet where speeds slow as more subscribers add on.  Your connection is on a dedicated pair from your residence to the VRAD then it's to fiber out of the VRAD.

 

I also have max 18 and always pull somewhere in the 17's on my download speeds.  I have never seen anything below that. 


Fairly similar to Beebee's speeds.  I upgraded to 18, from 12 about 2 months ago and usually pull in  low to mid 17's, regardless of time of day.  I had Comcast HSI from about 2002-2008.  I paid for 6 and got pretty close to it, except from about 4 PM - 1 AM, when the other uses in my :"hood" started surfing.  Haven't noticed any slow down during peak hours.

 

I'm also interested in how the various speed test sites, work or don't work and may have to do some "research.'  I may have to get somne beers in me, first.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Paying for 18mbps - significantly slower speed

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Feb 20, 2013 2:27:51 PM
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Teacher

IP.pngError.pngBit.pngScreen Shot 2013-02-20 at 4.13.37 PM.png

Re: Paying for 18mbps - significantly slower speed

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Feb 20, 2013 3:19:41 PM
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ACE - Expert
Edited by BeeBeeSA on Feb 20, 2013 at 3:20:38 PM

Is that download speed test wired or wireless?  If wireless try a wired speed test and compare.  You could be getting interference/congestion on your wireless connection.

 

Your UVRT stats look good so it's not that. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Paying for 18mbps - significantly slower speed

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Feb 20, 2013 4:11:56 PM
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Teacher

Thanks for taking a look at this.  The download speed is wired, same computer as the UV stats.

 

I'm running UV on VM Fusion - would this create any issues?  Also, the internet speed varies significantly throughout the day - when does UV actual track performance?  Is it continually monitoring, or simply running when its opened?

 

 

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Feb 20, 2013 4:16:55 PM
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Teacher

At 10AM today I ran speedtest and hit 17Mbps.  It's now 6PM, I ran speedtest again (wired) and got this result:

 

Screen Shot 2013-02-20 at 6.13.16 PM.png

 

Screen Shot 2013-02-20 at 6.14.42 PM.png

 

Not sure if this interfaces is helpful or not.  All of the other UV data looks the same as earlier today.

Re: Paying for 18mbps - significantly slower speed

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Feb 20, 2013 4:57:01 PM
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Professor
The Interfaces tab means nothing. As for using speedtest.net. stop, worst speed test site out there. A better one is http://www.testmy.net .

And again, are you testing through a wired or wireless connection. You mentioned UV through VM Fusion what ever that means. If running speed tests through a Virtual machine, you are always going to get whacked out speed test results.

What operating system are you using on this computer, and are you connecting to the gateway through a wired or wireless connection? If Wireless-G, you will get a lower result of possibly 5mbps, compared to if you run a test through a Wireless-N. The same can hold true with 100meg connection to the RG, of about 2-3meg if you are not connected through a 1000meg switch. It is just the nature of the beast.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
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Re: Paying for 18mbps - significantly slower speed

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Feb 20, 2013 6:08:12 PM
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Wait ... the Interfaces tab is very significant in this case. Your upload bandwidth is saturated. What do you have running on your network that is using all of your upload bandwidth? Online backup application? Bittorrent?

If the upload bandwidth is saturated, the 2Wire routers perform poorly on downloads. You need to find whatever application is running on one of your computers that is using all the upload bandwidth and turn it off or schedule it for the middle of the night when you aren't using the Internet.

Re: Paying for 18mbps - significantly slower speed

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Feb 21, 2013 3:39:10 AM
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ACE - Master

gregzoll_1 wrote:
The Interfaces tab means nothing. As for using speedtest.net. stop, worst speed test site out there. A better one is http://www.testmy.net .

And again, are you testing through a wired or wireless connection. You mentioned UV through VM Fusion what ever that means. If running speed tests through a Virtual machine, you are always going to get whacked out speed test results.

What operating system are you using on this computer, and are you connecting to the gateway through a wired or wireless connection? If Wireless-G, you will get a lower result of possibly 5mbps, compared to if you run a test through a Wireless-N. The same can hold true with 100meg connection to the RG, of about 2-3meg if you are not connected through a 1000meg switch. It is just the nature of the beast.

I've never had an issue with speedtest.net.  When I test my speed, I use multiple sites for comparison, speedtest.net, speakeasy.net and att's speedtest.  I just compared your site with speedtest and speak easy and they were all within .01mbps of each other.  I'm using wireless, have 12Mbps and I'm getting 11.43 down and 1.47 up.  No complaints.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Paying for 18mbps - significantly slower speed

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Feb 21, 2013 5:26:44 AM
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Professor
If you compare Speedtest.net to Speakeasy's new test, and testmy.net, you will find that speedtest.net comes out dead last in worst speed test results.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Paying for 18mbps - significantly slower speed

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Feb 21, 2013 7:40:46 AM
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Teacher

Thanks for the input.

 

I am using a wired connection for both my computer and xbox.

 

I ran the speedtest through Chrome using my Mac (OS X).  The UV stats are from me running UV on my Windows 7 virtual machine (VM Fusion).  Not sure if this matters or not.

 

I ran testmy.net this morning:

 

Screen Shot 2013-02-21 at 9.35.41 AM.png

 

I don't do bittorrent or other sharing programs, or an online backup program.  I'll try to see if there's anything running in the background that I'm unaware of.

 

I don't really do anything that should require 18Mbps - if this variance is just due to other people using UVerse around me I'd just rather pay less I guess.

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Feb 21, 2013 8:32:19 AM
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ACE - Expert

I like what SJ7777 is saying.  Look below at the Internet VDSL line stats.  Your way up there on your upload usage.  Something on your network is uploading a ton of stuff.  Maybe try taking everything (unplugging) off the network except your computer and see if that helps.  Disconnect the wireless devices too.  Check it again and see if you get the same behavior.

 

Have you also checked to make sure no one has hacked into your wireless signal?  Go in and change the password on this page under the security settings: http://home/xslt?PAGE=C_2_1.

 

  Screen Shot 2013-02-20 at 6.14.42 PM.png

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Paying for 18mbps - significantly slower speed

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Feb 21, 2013 10:03:15 AM
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Professor
Yes it does matter what you run the speed tests through. Virtual machines will mess up the results. Again, run the test in your actual operating system, not some Virtual machine.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Paying for 18mbps - significantly slower speed

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Feb 21, 2013 11:30:13 AM
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Thanks BeeBee, I will try this later this afternoon.  

Re: Paying for 18mbps - significantly slower speed

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Feb 21, 2013 11:31:28 AM
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Hi Greg,

 

I'm running the speed tests through the actual operating system (all of the speed test images are through Chrome on OS X).  My question is with UV - since there is not a Mac version I have to run this through the virtual machine.  I'm not sure if this makes a difference or not.


gregzoll_1 wrote:
Yes it does matter what you run the speed tests through. Virtual machines will mess up the results. Again, run the test in your actual operating system, not some Virtual machine.

 

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Feb 21, 2013 11:32:58 AM
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Final question for everyone and I'll stop posting -

 

What level of performance variance should I expect to see based on the network usage of other individuals?  During peak times is it reasonable for me to see download speeds below 5 Mbps, or is a 18Mbps connection speed supposed to perform at 18Mbps throughout the day?

 

Thanks for all of your help.

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Feb 21, 2013 12:26:37 PM
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You should not see variances with your speed.  It's not like cable internet where speeds slow as more subscribers add on.  Your connection is on a dedicated pair from your residence to the VRAD then it's to fiber out of the VRAD.

 

I also have max 18 and always pull somewhere in the 17's on my download speeds.  I have never seen anything below that. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Paying for 18mbps - significantly slower speed

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Feb 21, 2013 1:32:39 PM
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ACE - Master
Edited by dhascall on Feb 21, 2013 at 1:33:10 PM

BeeBeeSA wrote:

You should not see variances with your speed.  It's not like cable internet where speeds slow as more subscribers add on.  Your connection is on a dedicated pair from your residence to the VRAD then it's to fiber out of the VRAD.

 

I also have max 18 and always pull somewhere in the 17's on my download speeds.  I have never seen anything below that. 


Fairly similar to Beebee's speeds.  I upgraded to 18, from 12 about 2 months ago and usually pull in  low to mid 17's, regardless of time of day.  I had Comcast HSI from about 2002-2008.  I paid for 6 and got pretty close to it, except from about 4 PM - 1 AM, when the other uses in my :"hood" started surfing.  Haven't noticed any slow down during peak hours.

 

I'm also interested in how the various speed test sites, work or don't work and may have to do some "research.'  I may have to get somne beers in me, first.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Paying for 18mbps - significantly slower speed

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Feb 21, 2013 1:48:47 PM
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Okay, thanks guys.  I'm going to cancel the 18Mbps plan and reduce the bandwidth since I don't see it anyway.  

 

Thanks for the time everyone!

Re: Paying for 18mbps - significantly slower speed

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Feb 21, 2013 3:48:24 PM
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rrbunn wrote:

Okay, thanks guys.  I'm going to cancel the 18Mbps plan and reduce the bandwidth since I don't see it anyway.  

 

Thanks for the time everyone!


Something else is going on with your computer, nothing is wrong with your connection.  So even if you downgrade, it still will not change the fact that you have issues with your computer & not telling the whole story of what is going on.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Paying for 18mbps - significantly slower speed

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Feb 21, 2013 7:35:38 PM
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Teacher

I don't profess to know anything near as much as the experts in here, but I have been on the Net since it was invented by Al Gore, and that was back in the days when we were discussing how a 56K modem does not give 56K speeds.

 

You can see my "compliment 6Mbps" thread I just posted, but I agree with you, if you are not getting the speed you are paying for, might as will downgrade your plan to the speed your are getting (e.g.., I am on the "up to 6Mbps" plan for $35 month.)

 

Now I'll share some tips from what I know:

 

- I used to have Comcast Broadband, for years, I think about seven. Comcast was great, but I HATED the price. So when they would not renew the promo price I get every year (on expiration of the current promo price) I canceled and looked for an alternative.

 

- Where I live in San Francisco there are few choices because of where my building is situated and there's not much in terms of hard wire options (Comcast, AT&T, that's it). So I decided to give wireless a try (and even on that there were few options. Verizon who wanted $60 monthly for a 5GB plan, and Clear, who had wireless unlimited for $50, but speeds where iffy in my locale.

 

- I ended up going with Clear because I really wanted to give Comcast the boot.

 

- Clear was great for two months then it started acting up to where I could not get a signal from the WiFi fob to my computers. Something was interfering with the signal. There was interference inside my place from something emitting electronic interference or there were people in the neighborhood interfering my signal with their WiFi (Windows Network would detect about 20 WiFi connections in the pop-up menu.) Also, the building next to me has a HUGE radio tower. From Google Earth I could see there were all kinds of antennas and towers affixed to it. So any one or all of those could be interfering with the quality of my signal.

 

Get this: I could not get a connection to my computers, but after sunset I could. Then when sunrise occurred, my connection would cease! That happened like clockwork. So I dunno why that happened, was it ultraviolet rays, radiation, someone flicking on office lights, just don't know. But that was bizarre. I did a test to confirm what was going on. I played a movie via the wireless connection. At 7:10 in the morning I lost the connection, exactly when the sun rose. (My Clear device had to sit on a window ledge facing east.)

 

- Anyway, here is what I posted in my other comment. Your quality of signal could be dependent on any of these things happening. For example, how old is the wiring in your building? Any rodents? Is anyone else in the building sharing the trunk that goes into the building? How far are you from the "vault."

 

- Note: You may want to have an AT&T technician come out. They can do all kinds of tests and troubleshooting to see what the problem is. Here is my experience last week:

 

When I used the self-installation kit I did not get a signal, so AT&T sent out a tech the next day. He spent a few hours getting me connected, here's the basics of what went on:

 

- The wires from the basement to the four units in my building were all messed up. He said that no one in the building had land line service or data. So he was able to cut wires and do anything he wanted.

 

- Things were so messed up that he installed a new set of wires that ended up making a direct connection from my place to the basement. He said that my wiring was really old anyway, and that the two new "dedicated" wires were better for use with U-Verse.

 

- He then went to the "vault" that was a block way and checked on a few things.

 

- When he got the connection working he performed a test and said "this is not operating at the speed you are supposed to be getting (I looked at his tablet that had a diagnostic test running. It indicated about 760K speed. Yikes.

 

- He then diagnosed that the problem was in the copper wire running from my basement to the "vault." He then spliced two wires directly to the wires coming from the vault to the trunk in the basement. After that he walked to the vault and "hard wired" two little wires to my spot on the panel (that had about 1000 to 2000 residence connections on the panel).

 

- After all this he said "If this does not work I am going to have to have a 'street technician,' or some term like that, to come out and rewire the wire going from the vault to your basement, because the wire is really old, plus there may be a partial break in the wire caused by construction or something else."

 

- After he did all this and ran the diagnostic, it performed at the 6Mbps that was my "up to" plan speed.

 

So you might want to consider all these things before giving up.

 

Here is the comment I posted before:

 

FYI: A connection speed is dependent on many, many variables that will make your experience different than mine. Some things: the quality of your phone wires, the age of the wiring, the quality of the connection to your computers, how many people are sharing your wiring in the building, the distance from the AT&T "trunk" or "vault" to your residence, interference in the wiring from any number of sources, including rodents chewing the wires somewhere inside the walls or some guy jackhammer the sidewalk and weakening the wires, how many people are sharing the wires and cable, and even pirates stealing part of your bandwidth.

Bonus Tip: If you are paying for 12 or 24 Mbps but can't get higher than 6Mbps, for example, maybe you can downgrade your plan to 6Mbps and end up paying less for service.

Re: Paying for Mbps - significantly slower speed

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Feb 22, 2013 7:08:20 AM
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I'm not sure what else I need to show you Greg.  If my connection speed is constant at 18Mbps then why do I not see these speeds?

 

I have a laptop.  When I connect at school I see not trouble at all.  Sometimes when I'm at home I have no trouble.  Other times I experience incredibly slow speeds, and this is frustrating.

I ran mytest.net once this morning, on a wired connection with nothing else running.  Here are the results:

Screen Shot 2013-02-22 at 9.01.10 AM.png

 

error2.pngbitload2.pngoptable.pngInterfaces-2013-02-22-09-04-37.png

 

 

Re: Paying for 18mbps - significantly slower speed

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Feb 22, 2013 7:45:19 AM
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Professor
Something is causing it. If you are using the VM not MacOs, it can be throttling, if MacOs is sending connection info through the VM, then back to the onboard adapter, it can be casing issues.

You can do a reset and DNS flush on the Mac OS and see if that resolves the issue. Otherwise, if anthing else, network setup comes to mind.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Paying for 18mbps - significantly slower speed

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Feb 22, 2013 7:51:03 AM
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Professor
Your stats are good, you are stating that things are fine when on another network, so the next thing is to go into the Gateway and make sure the Wifi is set for 54mbps if you use Wifi, if wired, that you are connected directly to the RG, not through a bad switch, bad wiring, or some third party hardware.

Also go back and double check everything as I stated above, that VM fusion has not screwed with your adapter settings. Weirder things have happened, and it always ends up being the simple thing staring you in the face that is the cause of this.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Paying for 18mbps - significantly slower speed

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Feb 22, 2013 3:23:52 PM
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Teacher

I would reiterate what somejoe said earlier.  Some program running on your network is using up all of your upstream bandwidth.  Bittorrent is a common culprit.  Basically, unless you change the settings in the torrent application to limit it's bandwidth usage, it will automatically utilize all of the bandwidth available to it.

 

Even if you could get your full download speeds, Modern Warfare, or any other game for that matter, would be unplayable without sufficient upstream bandwidth.  I personally rarely have problems gaming on a 6 meg connection.

Re: Paying for 18mbps - significantly slower speed

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Jul 16, 2014 9:01:30 PM
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Tutor
Edited by Phil-101 on Jul 16, 2014 at 9:23:38 PM

I have the same "peak hour" problem.

 

I have a brand new desktop with all the horseys one could desire and am wired directly to the modem.

 

I've subscribed for the 18Mbps connection but I'm always testing at 40-60% of that until about 11pm at night when I'm heading to bed (gfg).

 

I've monitored my network stats and confirmed that I was neither uploading nor downloading anything heavy at the time of the poor speed tests.

 

Also, ATT just re-ran all the lines in this complex, so it's not a wiring issue.

 

Even then, it doesn't matter. I just ran a speed test with 30 browser tabs open and running an online backup service with my wife streaming Roku in the other room and I test at 20Mbps (awesome, except I'm going to bed now and can't take advantage of the awesome).

 

Even more irritating is that this modem doesn't have a QoS interface to prioritize devices--welcome to 2003?

 

The only reason I didn't cancel on day 1 is because my complex doesn't offer anything but ATT. I've complained to the management, but I'm moving it 4 months so I don't exactly carry a lot of weight.

 

"Upgrade your service plan" boils my blood. I wouldn't have to upgrade if I received what I ordered. 

 

If I ordered the 12Mbps plan and got 8-12Mbps consistently, I'd be happy.

 

[Inappropriate content removed]

Re: Paying for 18mbps - significantly slower speed

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Jul 17, 2014 6:13:57 AM
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ACE - Master
Edited by JefferMC on Jul 17, 2014 at 6:15:21 AM

drwood21 wrote:

...

 

If I ordered the 12Mbps plan and got 8-12Mbps consistently, I'd be happy.

 

[Inappropriate content removed]


Okay then, why don't you downgrade to the 12 Mbps plan?

 

Sorry for being snarky, usually I offer suggestions on trying to figure out what's going on, but I don't get the impression that's what you're interested in.  You've already diagnosed the problem to your own satisfaction and are just venting.

 

BTW, do you also have TV?

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Paying for 18mbps - significantly slower speed

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Jul 17, 2014 8:47:43 AM
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Tutor
Please take a look at http://www.education.com/activity/comprehension/,
there may be some exercises to help you follow discussion points and
parallels.

NEW UPDATE:

ATT support said that there is a line issue and will send a technician.
That's good news. It's too bad that wasn't identified during the
installation. But I'm hopeful that this will be resolved.

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Jul 17, 2014 2:34:32 PM
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Tutor

Good news!

 

The technician came in, replaced my modem and voila! It's now consistently over 15Mbps.

 

The tech said that this is fairly common and the modem replacement works well.

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