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Posted Dec 4, 2013
10:48:28 AM
I want to switch from U-verse to dry loop DSL.

I live in Monterey, have U-verse HSI Pro (3.0 Mbps down), and want to switch to DSL without home phone.

After a little browsing, I found the DSL without home phone page, which suggests I can get service similar to what I'm getting now for $29.95/month for 6 months. (The fine print mentions a $5/month promotional discount, so I'm assuming the subsequent price is $34.95/month.) I clicked Check Availability and entered my address, but the site just redirected me back to the DSL page. I called AT&T three times (just to make sure), and each time, a rep told me I can only get U-verse.

Next, I called Red Shift (a DSL reseller local to Monterey) and asked about DSL without phone service. The rep said Red Shift offers dry loop DSL only with business service. The higher price compared to residential service prevents me from considering business service, but the existence of a dry loop option from Red Shift suggests AT&T should legally have to offer dry loop DSL too.

Does anyone in Monterey or anywhere else in Norcal have dry loop DSL? If so:

  • How did you get it?
  • What is the above-the-line price after the promotional period?
  • What are the below-the-line taxes/fees?
  • Can I use my own modem? If not, is there an equipment rental fee like there is for U-verse?
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Dec 4, 2013 3:59:34 PM
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Employee
PRO speed regular price is $41/month, for new customers there is a $11.05 discount (29.95 ad price)
Between each speed tier is a $5 difference, the fine print says save the $5 if upgrade package to next higher for 6 months on a 12 month contract.

Example: sign up for PRO, 29.95 12 months, upgrade to ELITE (34.95 for 12 months) but pay 29.95 for first 6 months, 34.95 next six months, then regular price of $46. (Versus $41 for PRO).

Where Uverse is available , existing DSL accounts cannot upgrade without switching to Uverse, and no new DSL accounts available. Where Uverse i not available, DSL is still offered, if a port is availabe to provide service.

DSL is capped at 150GB (enforced) with $10 overages charges per 50GB, Uverse is 250GB, currently not enforced.

On Uverse should be able to buy RG for $100 (3600 or 5031) provided distance is less than 3000 feet. if longer loop needing bonded install (inid with i38hg or 589 RG) then have $6 per month lease charge (takes 17 months before spending the $100 required up front when purchasing the RG.)

Taxes and below line fees vary based on location.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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I want to switch from U-verse to dry loop DSL.

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Dec 4, 2013 11:48:19 AM
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As far as I know, DSL rollout has ended some time ago and U-verse is the only expanding service. DSL might still be available in some areas, based on existing infrastructure, but I don't believe any expansion is expected in a future.

 

Dmitriy

 

 


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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: I want to switch from U-verse to dry loop DSL.

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Dec 4, 2013 12:10:38 PM
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Tutor
If Red Shift can offer dry loop DSL to me, AT&T should legally have to offer dry loop DSL to me too, right?

Re: I want to switch from U-verse to dry loop DSL.

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Dec 4, 2013 12:37:24 PM
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Community Manager

Not necessarily, each company would need to have its own equipment and infrastructure present in your area to provide services, any ISP's availabily would have no effect on what another company can offer, since they don't share their HUBs (Central Offices)

 

Some of requirements are explained in the article here.

 

Dmitriy


Rethink Possible

For account specific help, please use this link: ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution".

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: I want to switch from U-verse to dry loop DSL.

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Dec 4, 2013 3:00:21 PM
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Tutor

Whether I can get it or not, I still want to know the pricing for the 3.0 Mbps down DSL without home phone. It appears to be $29.95/month for 6 months. The fine print mentions a $5/month promotional discount, so I'm assuming the subsequent price is $34.95/month. Is this correct? What is the above-the-line price after the promotional period? What are the below-the-line taxes/fees? Can I use my own modem? If not, is there an equipment rental fee like there is for U-verse?

Re: I want to switch from U-verse to dry loop DSL.

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Dec 4, 2013 3:59:34 PM
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Employee
PRO speed regular price is $41/month, for new customers there is a $11.05 discount (29.95 ad price)
Between each speed tier is a $5 difference, the fine print says save the $5 if upgrade package to next higher for 6 months on a 12 month contract.

Example: sign up for PRO, 29.95 12 months, upgrade to ELITE (34.95 for 12 months) but pay 29.95 for first 6 months, 34.95 next six months, then regular price of $46. (Versus $41 for PRO).

Where Uverse is available , existing DSL accounts cannot upgrade without switching to Uverse, and no new DSL accounts available. Where Uverse i not available, DSL is still offered, if a port is availabe to provide service.

DSL is capped at 150GB (enforced) with $10 overages charges per 50GB, Uverse is 250GB, currently not enforced.

On Uverse should be able to buy RG for $100 (3600 or 5031) provided distance is less than 3000 feet. if longer loop needing bonded install (inid with i38hg or 589 RG) then have $6 per month lease charge (takes 17 months before spending the $100 required up front when purchasing the RG.)

Taxes and below line fees vary based on location.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: I want to switch from U-verse to dry loop DSL.

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Dec 4, 2013 4:23:40 PM
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Thanks, my thoughts! I'll call to ask about buying the equipment instead of renting.

Re: I want to switch from U-verse to dry loop DSL.

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Dec 6, 2013 8:02:23 AM
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Teacher
Kudos for a rare bit of honesty from an ATT CSR

Re: I want to switch from U-verse to dry loop DSL.

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