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Posted Jan 11, 2011
12:01:32 PM
I need contact executive customer service info please

I just posted a little while ago here but I was just wondering does anyone know of 1-800 numbers or executive customer service numbers where I can get speedy service without having to yell at the stupid voice recognition guy then to a customer service rep who can't really assist me with my issues?

 

Also does anyone have an address for AT&T where I can send my complaint?

 

 

Thanks in advance for your help... I really need it :smileyhappy:

I need contact executive customer service info please

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Jan 11, 2011 12:20:52 PM
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Expert

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 

Re: I need contact executive customer service info please

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Jan 11, 2011 12:25:11 PM
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Tutor

 


SomeJoe7777 wrote:

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 


thanks for the info... now if I could just find someone to solve my original post :smileyvery-happy:

 

Re: I need contact executive customer service info please

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Jan 19, 2011 10:58:43 AM
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ACE - Master

 


tracie_86 wrote:

 


SomeJoe7777 wrote:

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 


thanks for the info... now if I could just find someone to solve my original post :smileyvery-happy:

 


If you contact AT&T HQ through SomeJoe7777's link, you should get a reply from Corporate escalations.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I need contact executive customer service info please

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Jan 19, 2011 12:37:22 PM
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Master

 


dhascall wrote:

 


tracie_86 wrote:

 


SomeJoe7777 wrote:

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 


thanks for the info... now if I could just find someone to solve my original post :smileyvery-happy:

 


If you contact AT&T HQ through SomeJoe7777's link, you should get a reply from Corporate escalations.

 


Or tracie_86 could first contact David which was suggested for their original post. :smileywink:

 

 

Note: wonder why when you click on this user's profile you don't see any posts listed when there are 4?

Re: I need contact executive customer service info please

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Jan 19, 2011 3:27:25 PM
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ACE - Master

 


Uniblurb3 wrote:

 


dhascall wrote:

 


tracie_86 wrote:

 


SomeJoe7777 wrote:

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 


thanks for the info... now if I could just find someone to solve my original post :smileyvery-happy:

 


If you contact AT&T HQ through SomeJoe7777's link, you should get a reply from Corporate escalations.

 


Or tracie_86 could first contact David which was suggested for their original post. :smileywink:

 

 

Note: wonder why when you click on this user's profile you don't see any posts listed when there are 4?


I don't think posts, "recent" or otherwise are showing for anybody, right now under profiles.  I tried one poster that had almost 200 and none were listed.  AND none for you, either, Uni.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I need contact executive customer service info please

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Jan 19, 2011 7:43:00 PM
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Master

 


dhascall wrote:

 


Uniblurb3 wrote:

 


dhascall wrote:

 


tracie_86 wrote:

 


SomeJoe7777 wrote:

For a corporate mailing address, click the link in my signature that says "AT&T Links", and then click "AT&T Corporate Headquarters Mailing Address".

 


thanks for the info... now if I could just find someone to solve my original post :smileyvery-happy:

 


If you contact AT&T HQ through SomeJoe7777's link, you should get a reply from Corporate escalations.

 


Or tracie_86 could first contact David which was suggested for their original post. :smileywink:

 

 

Note: wonder why when you click on this user's profile you don't see any posts listed when there are 4?


I don't think posts, "recent" or otherwise are showing for anybody, right now under profiles.  I tried one poster that had almost 200 and none were listed.  AND none for you, either, Uni.

 


 

And none for me?? :smileysad: :smileyvery-happy:

 

They're back..... :smileywink:

 

 

Re: I need contact executive customer service info please

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Jan 20, 2011 4:29:07 PM
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ACE - Expert

:smileyvery-happy:

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I need contact executive customer service info please

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Jan 21, 2011 11:12:19 AM
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ACE - Master

Yes I noticed that posts under Profiles are now back.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I need contact executive customer service info please

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Feb 13, 2011 5:47:54 PM
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Teacher

Good luck. At&t executives have recently threatened Mahogany Row complainers with a "cease and desist" order, which is embarrassingly bizarre (see link below).  You have my sympathy and empathy, though.  I called Wednesday about a problem and I'm in worse condition now as a u-verse consumer than I was last week. I was on the phone with a couple chicks {Keep it Courteous} I told her if I did not receive satisfaction I was going to make an executive complaint.  That statement had the same effect as if I told her I was not going to eat my spinach.

 

I'm fortunate that Cox Cable is available in my neighborhood because I'm going back to them. I left Cox 4 years ago; but if they accept "prodigal sons", I'll return on bended knee.  If you have such options, deploy them immediately!

 

 

{Per Guidelines: Keep it Relevant and Appropriate}

Re: I need contact executive customer service info please

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Dec 30, 2011 8:26:49 AM
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Contributor

I have invested hours trying to rectify a problem with AT&T residential service. Yesterday, I elected to try one more time...and was redirected five times over 90 minutes, then disconnected. It is a pity that a company with such inexcusably poor customer service should be able to survive in today's competitive market environment.

 

If anyone has an idea on how to communicate with someone within this organization who is: 1) Capable of intelligent thought; 2) is empowered to address a serious complaint/issue; 3) has even a modicum of customer empathy, I would be most grateful for your guidance!

 

John

I've Given Up on AT&T -- "Customer Service" is an Oxymoron with This Company!

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Dec 30, 2011 9:26:22 AM
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Community Specialist

John,

 

I'm sorry to hear you've had so many issues trying to get an issue taken care of.  If you send me a Private Message with your account number and the best number to reach you at I'll be happy to do what I can to help.

 

Thank you,

Julie

AT&T Community Specialist

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: I've Given Up on AT&T -- "Customer Service" is an Oxymoron with This Company!

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Oct 11, 2013 11:32:01 AM
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John I feel your pain, I spent almost 5 years playing games with AT&T and they're not only bad phone services but bad customer service I finally told them to kiss my a$$ and went to verizon. Best move I ever made!! Lower prices for better service and the best co stoner service I've ever dealt with.

AT&T not only didn't provide me with the services I was being over charged for but their customer service uses bully like tactics and attitude along with plain old disrespect to deal with high paying customer that just want what they are paying for.

I for one will NEVER use, pay for, or recommend any AT&T related service or product again!

Re: I need contact executive customer service info please

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Dec 2, 2013 10:34:20 AM
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LOL; not a direct reponse to your question, but I called this morning and got the stupid voice--not only that, but he did not have the correct info. Gave me 2-3 min of server settings (no option to NOT go thru this), including the pop.att.yahoo.com and smtp--when I finally got the rep on the line, I pointed out that having to listen was obnoxious, but also that their tech info was WRONG. At least I got an email last week saying to change to inbound & outbound.att.net or cannot access email after 12/11!

Re: I need contact executive customer service info please

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Dec 2, 2013 5:26:36 PM
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ACE - Master

Dankbuilt wrote:
John I feel your pain, I spent almost 5 years playing games with AT&T and they're not only bad phone services but bad customer service I finally told them to kiss my a$$ and went to verizon. Best move I ever made!! Lower prices for better service and the best co stoner service I've ever dealt with.

AT&T not only didn't provide me with the services I was being over charged for but their customer service uses bully like tactics and attitude along with plain old disrespect to deal with high paying customer that just want what they are paying for.

I for one will NEVER use, pay for, or recommend any AT&T related service or product again!

Are you even talking about UVerse or AT&T wireless?  Totally different companies.  Besides, you have no idea if the original issue was resolved since this thread was 2 1/2 years old.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I need contact executive customer service info please

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Dec 13, 2013 10:42:58 PM
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I have been beating a dead horse since the start with ATT. what the heck are ya'll doing over there?!? the last
thing i did was ask for the highest level manager to call me back(nothing... again) so maybe i don't spend another
total of over 7 hrs on the phone either being transferred, run around, or lied to... I have had all the apologies
i need for the last CS agent giving me incorrect information or not following up... do the work!!!!! get me happy
then you can pay me for all the trouble and time i have wasted trying to get people to do the job they were hired
to do...

PLEASE!!!!! call me anytime if you can actually deal with ALL my accts. problems(Please look at ALL the notes on
my acct. first...if you cannot... please give this to someone who actually can PLEASE... I want to get things
straight!!!!

 

[edited for privacy]

God Bless,J><

Re: I need contact executive customer service info please

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Dec 14, 2013 6:07:06 AM
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ACE - Master

1) A moderator will be removing your personal information so it won't be posted out here for the world to see.

 

2) Although AT&T personnel are active in this forum, it is best to be sure that you're in their queue to be processed by sending a PM to the correct department.  Since you didn't say whether your problems were technical or billing, or even confirm that you have U-verse service issues, I'm not sure which PM link to give you.  Since you posted in the U-verse forum, I'll just assume you have U-verse technical issues and give you that link:

 

Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I need contact executive customer service info please

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Feb 24, 2014 7:22:35 PM
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Contributor

I spent 90 minutes on the phone trying to reach customer service for a residential phone.. I had att show up on my bill which I did not order, give permission to or sign up for this service.. it has added over 13.00 to my bill...I finally got a new york number which (get this)  is no longer in service... go figure.. I was also charged with a long distance call which could not have been made from my phone as I am the only person there and at that time a radiation treament was being given... and not at my home.. I can't seem to get anywhere with this..I am not paying this bill.. Tomorrow I will be calling corp headquarters.. If their phone number is still in service..

Re: I need contact executive customer service info please

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Mar 13, 2014 3:49:38 PM
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Contributor

I recieved a number for the EO

9082214191

 Which of course directs you of course, to a disconnected number when you finally think youve gotten somewhere. Its been less then a week since i had my services were installed - the supervisors info left on the "service promise" is not working either. When people ask how my services are from here on out i will explain to them what a nightmare at&t has been and that i have since cancelled my services. Anyone on here trying to get anywhere, i would suggest you do the same. 

Re: I need contact executive customer service info please

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Mar 14, 2014 6:55:10 AM
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Community Manager

Hello everyone,

 

Our team can help with account specific issues via private message. You can send us a message by clicking here, please include your full name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible

For account specific help, please use this link: ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution".

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: I need contact executive customer service info please

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Jul 1, 2014 7:55:17 PM
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Well I can tell you I am completely disappointed with ATT DSL Internet. My CEO setup service. This initial act took between 7-10 phone calls to get a technicial to come out. Once the technician came out he didn't verify the line. So the DSL line is not up and down more then todder's on a seesaw. We have stated multiple time that our business can not run without Internet. We need internet for IP phones, Credit card processing, email communication with vendors and partner as well as Paperwork processing. As of today the Business has been without reliable internet and performance offered by ATT DSL. We at this point have made at least 5 dozen phone calls stating our obvious lack of support and service and empathy from att staff. We have been declined Escalated tech calls even though our bussiness was suppose to be online and working. Each day we are without internet is literally Thousands to hundreds of thousands of dollars down the drain.. The response we get from a supervisor on ATT Dsl Support. "We are sorry but the best we can do is a appointment for tech to look at that next saturday." Now if this is the way your company does business you aren't going to be in it long.. In our situation ATT DSL is our only option or trust me we would be FAR FAR away. Multiple promises have been made a broken. The technician that magically appeared yesterday confirmed that there is a "Service issue on for the box on the street. However I can't service that. We should have that company send a tech tomorrow. Here is my phone number so you won't have to deal with customer service." Well we called that number when the "Street Box" technicain failed to show. And guess what... Crickets. Calls to customer service.. treated us like we should be lucky to be customers of Att. 

 

In my eyes an Executive needs to be contacted and informed how poorly ATT DSL internet service and support have failed us. Not one person has said sorry just "sorry for the inconvience." Now Demetri you tell me... Should I be talking to a executive after 60 + calls to your company and DSL internet that is still not working for a Business that may not be in Business because of your Businesses failed promises?

 

We have lost all faith in promises. I am personally reporting ATT to the BBB and the Franchise Tax Board for there complete and utter lack of support and service. You have one chance to correct this for us.

 

That's it.

Re: I need contact executive customer service info please

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