Fraud Department False Accusations

I was an AT&T Customer for over 5 years. My services were interrupted due to a line that was open under my name without my knowledge. I called and open a claim to have it closed. In order for my services to be restored that customer care representative told me i have to pay the $90 that was past due on the account and they could move forward. I use my cell phone for business purposes so in order to not lose business i paid it. Heard nothing from ATT for a month. Just recently AT&T contact me by phone and the rep told me after looking into the account everything was taken care of and the account would be closed. I said thank you and that was the end of the conversation. A few hours later the same woman called again and stated that she will be closing all accounts due to phones being bought and not use. I asked to tell me what numbers they were where is the research. She was BEYOND RUDE! Probably the WORST customer service I have ever received. She didn’t even let me speak and told me that once she hung up the services would be terminated and HUNG UP ON ME!!!! I then had to use another phone to call the customer service line to try and get an explanation of what was going on. NO ONE, and I say this again NO ONE would help me or say what was going on. They even told me to call back and try and get someone else. I had several of my friends sitting there with me and they were appalled by how I was treated. Being a customer and being that I put a minimum of $9000 (not counted upgrades, insurance, and changes to account) into this company should at least be nice. Now I’ve lost two days’ worth of calls for my company due to RUDE INCOMPETENT REPRESENTATIVES. I use to love AT&T and tell everyone I knew to use this company. But now being treated the way I was by more than one employee puts a very nasty taste in my mouth. And I say this to anyone thinking about using this company. Think twice, they have been rated as the worst customer service across many outlets. The reason I am writing this cause I even tried to reestablish services after all the rudeness I received and still to this, I was put on hold for over 30 minutes, transferred THREE TIMES, and hung up on. When will excellence customer come into play?