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Posted Nov 20, 2012
12:06:56 PM
Deposit Refund
Edited by ATTJulieCS on Nov 21, 2012 at 8:05:38 AM

I really wonder about my deposit.

Actually I opened my at&t account with my friends from family plan on January 2011. When I opened it, we paid $500 deposit each because of international students. And I changed family plan to individual plan on November 2011. At that time, I paid $500 deposit again. Now I refund $500 deposit that I paid when I changed individual plan, but I didn’t refund other deposit when I belonged to family plan. Also now I don’t connect family plan members because someone changed their phone numbers and other went to their country. How can I refund family plan deposit?

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Nov 21, 2012 8:01:24 AM
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Community Specialist

Please review http://www.att.com/esupport/article.jsp?sid=KB409269#fbid=vHiROW4c98R for more information and guidelines regarding your deposit refund. 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Deposit Refund

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Nov 20, 2012 1:12:08 PM
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Unfortunately you would have to find a way to get a hold of the original account holder, the $500 you paid for that line would of been refunded to that account holder.

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Nov 21, 2012 8:01:24 AM
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Please review http://www.att.com/esupport/article.jsp?sid=KB409269#fbid=vHiROW4c98R for more information and guidelines regarding your deposit refund. 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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