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Posted Jun 21, 2014
11:27:46 AM
Data Usage is SHAMeful

I understand how business works. I know that when something is in high demand you look for a way to make as much money on it as possible. Since everyone has Netflix, Pandora, Spotify, Itunes, Crackle, Youtube, and services of the like, we're all connected all the time and crunching big data. So I can understand why a ISP would see that and say, "OK! Let's make some money!" So now we don't just pay for access to the portal that is the internet.  We pay for data packs that limit how much data we can access. When we reach our limit, we are drip-fed a little more access for a price. Even though I disagree with it, I can understand corporate greed. Fine. What absolutely sends me over the edge of madness, though, is when I get an email from the company saying that I'm getting close to my limit. The email also states that if I want to see my usage, go to a certain site and check it. Then I go to said site and it tells me that I can't be shown my usage at this time, and if I'd like to know how to use this site follow another link. The link tells me nothing at all, but basically makes me feel like a dummy because I can't figure out how much data I've used. So then I call the Source on the phone, which takes forever to get to a real-live human. Once they're on the line I ask them to tell me what my Data usage is. They tell me to check the site, Once again making me feel like an dummy. When I challenge them to do it, they realize that my usage is not available to even them. EVEN THEM! And they thought they were special genius wizards. So then it get escalated to the super supreme wizards that are supposed to know everything about the technical side of the ISP's business. They call me back later. The Tech Specialist then tells me that even he is not privy to data usage information. He tells me that the company will not give them the tools neccessary to access that kind of information, and that their supercomputers are soley reliable for letting customers know when they are getting close to their data caps.(which doesn't happen until you've gone over your limit apparently) You see, when I got this notification that I was 75% through my data pack, I shut the internet down in my house to guarantee we didn't go over. Two days later I received my next notification that we had indeed gone over our data limit and we would be provided another gracious data pack at the low low cost of just $10 more dollars to our bill. So obviously the supercomputer is late like the worst employee you never fired. If that's not the case then the company is just running the meter for me for an extra $10. Which isn't much, unless you tally the total customer numbers and the fact that access used to be unlimited. Now we're in the miliions per month.  How far is AT&T willing to go for their own greed. How far are they willing to push us. I can absolutely tell you that I'm willing to go to the cable company now. Even though I hate their practices, if I'm going to get screwed, I'd rather have faster access and bigger caps for $15 less than what I'm being charged here. To recap in an analogy this is what I feel AT&T is doing to their customers now:  We are driving down the Internet Superhighway and AT&T is riding shotgun. They have now blindfolded us, and told us to trust them. They will tell us when we are about to hit a wall. We crash. Then they say "you hit a wall, now you owe me $10." Then they give us a pamphlet saying how stupid we are because we could have peeked at any time. But obviously most people have no idea that they've actually scooped our eyes out with spoons, because even their subordinates don't know that they've done it. Thanks AT&T for letting me post this on your forum. And to anyone that reads thism Please copy paste and share with every social outlet you can

Data Usage is SHAMeful

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Jun 22, 2014 4:42:44 AM
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ACE - Master
Edited by Computer-Joe on Jun 22, 2014 at 4:43:19 AM

@FamiliesofAmerica  wrote:

I understand how business works. I know that when something is in high demand you look for a way to make as much money on it as possible. Since everyone has Netflix, Pandora, Spotify, Itunes, Crackle, Youtube, and services of the like, we're all connected all the time and crunching big data. So I can understand why a ISP would see that and say, "OK! Let's make some money!" So now we don't just pay for access to the portal that is the internet.  We pay for data packs that limit how much data we can access. When we reach our limit, we are drip-fed a little more access for a price. Even though I disagree with it, I can understand corporate greed. Fine. What absolutely sends me over the edge of madness, though, is when I get an email from the company saying that I'm getting close to my limit. The email also states that if I want to see my usage, go to a certain site and check it. Then I go to said site and it tells me that I can't be shown my usage at this time, and if I'd like to know how to use this site follow another link. The link tells me nothing at all, but basically makes me feel like a dummy because I can't figure out how much data I've used. So then I call the Source on the phone, which takes forever to get to a real-live human. Once they're on the line I ask them to tell me what my Data usage is. They tell me to check the site, Once again making me feel like an dummy. When I challenge them to do it, they realize that my usage is not available to even them. EVEN THEM! And they thought they were special genius wizards. So then it get escalated to the super supreme wizards that are supposed to know everything about the technical side of the ISP's business. They call me back later. The Tech Specialist then tells me that even he is not privy to data usage information. He tells me that the company will not give them the tools neccessary to access that kind of information, and that their supercomputers are soley reliable for letting customers know when they are getting close to their data caps.(which doesn't happen until you've gone over your limit apparently) You see, when I got this notification that I was 75% through my data pack, I shut the internet down in my house to guarantee we didn't go over. Two days later I received my next notification that we had indeed gone over our data limit and we would be provided another gracious data pack at the low low cost of just $10 more dollars to our bill. So obviously the supercomputer is late like the worst employee you never fired. If that's not the case then the company is just running the meter for me for an extra $10. Which isn't much, unless you tally the total customer numbers and the fact that access used to be unlimited. Now we're in the miliions per month.  How far is AT&T willing to go for their own greed. How far are they willing to push us. I can absolutely tell you that I'm willing to go to the cable company now. Even though I hate their practices, if I'm going to get screwed, I'd rather have faster access and bigger caps for $15 less than what I'm being charged here. To recap in an analogy this is what I feel AT&T is doing to their customers now:  We are driving down the Internet Superhighway and AT&T is riding shotgun. They have now blindfolded us, and told us to trust them. They will tell us when we are about to hit a wall. We crash. Then they say "you hit a wall, now you owe me $10." Then they give us a pamphlet saying how stupid we are because we could have peeked at any time. But obviously most people have no idea that they've actually scooped our eyes out with spoons, because even their subordinates don't know that they've done it. Thanks AT&T for letting me post this on your forum. And to anyone that reads thism Please copy paste and share with every social outlet you can


 

 

As far as the current laws allow. Then they'll go to Washington and buy some new laws.

 

 

 

 

 




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Re: Data Usage is SHAMeful

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Aug 12, 2014 12:08:30 PM
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Scholar

I'm in the same boat as you. I never had any problems with internet data caps untill they implemented the 150gb cap. The past couple of months have hit us very hard. We are on a strict budget and can't afford these extra fees. I have tried everything I could think of that could be eating up data. I use to watch youtube videos but now I don't. I'm scared to death each month as we get close to the end of the cycle wondering if we're going to go over the data cap. What's worse is they tell us that it takes a couple of days or so till they get an updated data usage report so what we see online with the data usage website isn't correct. You can turn off all data consuming products you have but there's still a couple of days worth of data that hasn't been calculated yet and added to your account. That scares the heck out of me. It scares me to the point of where i'm leaving ATT and going to Suddenlink.

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Aug 12, 2014 5:13:04 PM
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Teacher

They have us. Not just with data usage but with every possible gimmick.

Their bills are meant to be understood by PhD's from MIT.

Regarding data usage my plan allows 10GB. I asked them to automatically stop when getting at that point. The answer is that they cannot do it. That's really lame, isn't ? Why can't you ? At the same time you were lucky if you received the warning. I do nt get even that but after passing my 10GB ( and I have no idea on how to calculate if that is true or not) then I received 4 mails in a week, each one indicating that I had used another GB. Result: my bill comes with $ 60..00. Not bad for them.

The funny thing is that other companies, probably as bad as this one but surely not worse, give unlimited data. What are we waiting to migrate guys ? 

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Aug 13, 2014 3:01:52 PM
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Mentor

What's really sad is that places that don't have an ISP monopoly and have access to a good company like Google Fiber will suddenly see companies like AT$T or Comcast increase their bandwidth, eliminate data caps and decrease their prices.  But for most of us peons that are forced to deal with one ISP like AT$T, we will continue to get raked over the coals forever.

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