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Visitor

Posts: 22

Registered: ‎01-20-2009

Ayuda urgente pleaseee

‎09-22-2010 07:51:03 PM

Acabo de comprar un tel gophone y lo active ya el problema es el siguiente compre un paquete de datos 100mb y cuabndo intento entrar a internet me sale un mensaje error red no disponible...

y ahora? perdi ese dinero q gaste en el paquete de datos? q puedo hacer?

Visitor

Posts: 22

Registered: ‎01-20-2009

Re: Ayuda urgente pleaseee

‎09-23-2010 09:59:20 PM

No he podido usar el internet en ningun momento y el paquete de datos esta intacto.se podra reclamar para q me devuelvan los 19.99 de el paquete al saldo de min nuevamente.Ayudaaaaa.

Warrior

Posts: 941

Registered: ‎04-15-2010

My Device: Phoneless ;_;

Re: Ayuda urgente pleaseee

‎09-24-2010 12:00:15 PM

Llama a Servicio al Cliente de Prepago al 800 901-9878 para que revisen tu situacion con el servicio de internet. Espero se pueda resolver tu situacion.

Si estoy en lo correcto, ellos son capaces de reembolsarte los $19.99 que usaste para comprar el paquete si es que no se le haya unacorrecta solucion a tu problema, pero es mejor verificarlo directamente con ellos.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

Visitor

Posts: 22

Registered: ‎01-20-2009

Re: Ayuda urgente pleaseee

‎09-24-2010 06:45:32 PM

Ok Graciias

Ninja

Posts: 201

Registered: ‎08-08-2008

My Device: Backberry 8520

Re: Ayuda urgente pleaseee

‎09-25-2010 08:40:34 AM

ya quedo?

I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, stategies or opinions.

Visitor

Posts: 22

Registered: ‎01-20-2009

Re: Ayuda urgente pleaseee

‎09-26-2010 10:11:29 PM

Sigo Igual... llamo a servicio al cliente pero no me sale la opcion de hablar con un representante.

Warrior

Posts: 941

Registered: ‎04-15-2010

My Device: Phoneless ;_;

Re: Ayuda urgente pleaseee

‎09-28-2010 07:34:00 AM

Intenta marcando al Servicio al Cliente general al 800 331-0500. Ese si te deberia dar la opcion de hablar con un representante e igualmente ahi te pueden asistir con el servicio de internet.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

Visitor

Posts: 2

Registered: ‎10-11-2010

Re: Ayuda urgente pleaseee

‎10-11-2010 08:25:46 AM

Yo compré 3 porquerías de gophone y eso fue un robo. Fue tirar el dinero a la basura. Lo compré en Radio Shack y todos se hacían los locos, tanto radio shack como AT&T. NUNCA MÁS

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