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Posted Jun 5, 2012
9:51:55 PM
new u-verse customer but with many tech questions

i currently have timewarner cable and it's fine at 20Mbps down and 1Mbps up. i want a faster upload speed because i do a lot of backups on amazon S3 and upload photos/videos to share with family worldwide.

 

i recently signed up to u-verse based on the information given to me by the sales rep. i just want to verify how true they are with existing customers. i signed up for the max turbo at 24Mbps. here goes my questions that i hope you all can help me with.

 

1) is the 24Mbps both up and down speeds? i know it's up to 24Mbps.

 

2) i asked if there was a monthly bandwidth cap. i was told no but there is a 250GB cap for at&t wifi that is not in my house. but upon further research i found that there is a 250GB cap for wifi connectivity and that it counts against me even at home with wireless devices. well that sucks coz i have tablets, cell phones, game consoles that are plugged in and auto connect when i'm in range of my network. can someone share a link that has an official at&t rule about this? i don't have the service installed so i'd appreciate an accurate answer. the cap is not good for me being i do online backups and photo/video uploads. i don't have this with time warner currently. now if i have to switch to business u-verse that's ok too. all i need is internet with a fast upload speed.

 

3) the rep told me that i was limited to connecting 10 devices. i asked if this was a limitation of the service or the equipment? she didn't have the answer. i have more than 10 devices connected using the internet at any 1 time. tvs, directv receivers, cell phones, tables, game consoles, etc. i have my own switches that can extend my network and i'm pretty sure the limitations on the amount of wireless devices are more than 10. i mean my current wireless router is doing it now. so is this limited by the u-verse service or the equipment given to me?

 

4) am i allowed to run webservers and vpn with the service?

 

5) i currently have time warner cable internet. from what i hear, u-verse runs through a coaxial. is this the same coaxial cable that time warner is currently using to provide me with internet or is it another that the installer will have to run inside the house?

 

my installation is in a week. hopefully i can get some answers. if it doesn't work out, i may just stay with time warner but get their business internet plan. not sure if they are using fibre though. i just want faster upload speeds with no bandwidth cap. please help. thanks in advance.

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Jun 5, 2012 10:29:23 PM
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ACE - Expert

1. The Max Turbo internet service is 24 mbps down and 3 mbps up.

 

2. No monthly bandwidth caps are being enforced for U-verse internet.

 

3. See the following thread:  http://forums.att.com/t5/Residential-Gateway/How-many-devices-can-you-connect-on-local-gateway/m-p/2992923

 

4. Yes

 

5. U-verse is delivered to your home via your telephone line.  The tech will run either a coax or cat5 homerun from your NID to the U-verse gateway.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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new u-verse customer but with many tech questions

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Jun 5, 2012 10:29:23 PM
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ACE - Expert

1. The Max Turbo internet service is 24 mbps down and 3 mbps up.

 

2. No monthly bandwidth caps are being enforced for U-verse internet.

 

3. See the following thread:  http://forums.att.com/t5/Residential-Gateway/How-many-devices-can-you-connect-on-local-gateway/m-p/2...

 

4. Yes

 

5. U-verse is delivered to your home via your telephone line.  The tech will run either a coax or cat5 homerun from your NID to the U-verse gateway.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new u-verse customer but with many tech questions

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Jun 5, 2012 11:31:17 PM
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Tutor

thanks for the info. looks like it's not gonna work for me considering the $150 installation fee and redoing my network because of the new modem/gateway.

 

is there anything that at&t offers that is close to what my friends' fios gives them. some of them are getting 20Mbps up and down. i don't mind paying extra and going business.

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Jun 6, 2012 4:11:19 AM
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Professor

w1n78 wrote:

thanks for the info. looks like it's not gonna work for me considering the $150 installation fee and redoing my network because of the new modem/gateway.

 

is there anything that at&t offers that is close to what my friends' fios gives them. some of them are getting 20Mbps up and down. i don't mind paying extra and going business.


As far as I know 24 / 3 is the highest speed offered by AT&T for either home or business.

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Jun 6, 2012 4:11:40 AM
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2. While quotas are not being inforced at this time, they are written into the contract and can be enforced the moment ATT decides to.

4. Have a care regarding VPN servers. It seems just about impossible to get a PPTP VPN server to work behind a U-verse RG, unless you pay extra for a static IP address. Web servers should be OK.

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Jun 6, 2012 5:58:44 AM
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ACE - Master

Yup, another AT&T sales rep that hasn't a clue, just spewing misinformation to make a sale. Although they said 24Mbps, it's a crap-shoot as to whether you will actually be able to get those speeds. You may only be capable of recieving much less. It's like going to a car dealership and the salesperson talks you into a corvette, only to find out when they deliver the car, all they can get are yugos.

 

 




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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new u-verse customer but with many tech questions

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Jun 6, 2012 2:07:26 PM
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ok, a scary moment. i just found out the person i spoke with last night was from saveology and not at&t. i was under the impression they were at&t. hopefully saveology is a reputable company since i gave them information to do a credit check. this morning i dialed the same number and got the real at&t and they have no record of the order. long story short, the at&t rep told me that they have static IP service that will enable me to get symetrical speeds. i signed up with him and got an email from sbc.com which is another indication that i was speaking with an at&t employee.

 

hopefully this is the service i'm looking for with 18Mbps up and down speeds. i'll be on the phone with my credit checkers and make sure no weird accounts have opened up in the past 24 hours.

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Jun 6, 2012 4:02:49 PM
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ACE - Master
Edited by Computer-Joe on Jun 6, 2012 at 4:14:37 PM

w1n78 wrote:

ok, a scary moment. i just found out the person i spoke with last night was from saveology and not at&t. i was under the impression they were at&t. hopefully saveology is a reputable company since i gave them information to do a credit check. this morning i dialed the same number and got the real at&t and they have no record of the order. long story short, the at&t rep told me that they have static IP service that will enable me to get symetrical speeds. i signed up with him and got an email from sbc.com which is another indication that i was speaking with an at&t employee.

 

hopefully this is the service i'm looking for with 18Mbps up and down speeds. i'll be on the phone with my credit checkers and make sure no weird accounts have opened up in the past 24 hours.



Sorry, but yet another bill of goods.

 

Staic IPs have nothing to do with speeds, and symetrical speed packages such as ISDN, T1, or E1, can range from expensive to outrageous. AT&T's offering is called Symetric S and will give 5 static IP addresses, and, wait for it, a whopping 416 Kbps up/down, for $75/month and a 2 year contract.

 

If your only beef with TWC is the upload speed yours might get doubled soon. http://mattw.bangordailynews.com/2012/04/23/business/time-warner-ups-internet-speeds-for-maine-custo... 

They aparently also have a 30 down/5 up package as well.




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new u-verse customer but with many tech questions

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Jun 6, 2012 4:14:22 PM
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oh what!? dam egg on my face again courtesy of the sales dept of at&t. well i was told that i can get 18/18 speed if i get the static IP. i'm no network engineer but i should've known better on that. well, i'm just gonna go through with the installation. they waved every fee and gave me 45 days to try it out. if i'm not getting anything close to what was said, i'll be cancelling.

 

i just don't know how verizon fios can provide their customers 20/20 speeds and more for around $80. isn't u-verse the same technology? guess i just live in the wrong side of town. if i ever move, i'll be sure to check on the available ISP in the area :\

 

thanks for the info.

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Jun 6, 2012 5:02:39 PM
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ACE - Master

w1n78 wrote:

oh what!? dam egg on my face again courtesy of the sales dept of at&t. well i was told that i can get 18/18 speed if i get the static IP. i'm no network engineer but i should've known better on that. well, i'm just gonna go through with the installation. they waved every fee and gave me 45 days to try it out. if i'm not getting anything close to what was said, i'll be cancelling.

 

i just don't know how verizon fios can provide their customers 20/20 speeds and more for around $80. isn't u-verse the same technology? guess i just live in the wrong side of town. if i ever move, i'll be sure to check on the available ISP in the area :\

 

thanks for the info.



Not really. The symetrical speed packages from Verizon are on what is known as FTTH, or fiber to the home. In other words fiber optic cable all the way to your house, which can deliver much higher bandwidths, both up and down. AT&T's Uverse is 90-95% FTTN, or fiber to the node, where the fiber only runs to a box in your neighborhood, and then over the old phone lines the rest of the way to your house. So, the farther from that box, which is called a VRAD, the crappier your choices.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new u-verse customer but with many tech questions

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Jun 7, 2012 10:26:37 AM
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thanks for all the information everyone. i was going to take the chance and get it installed anyway and cancel but with all of the feedback and possible headaches of not getting the speed promised by CSR and taking days off just to entertain the techs coming out and checking the line, i will save myself the headache and cancel my appointment. hopefully fios-like speeds will be available to everyone from more ISPs. it's 2012, one can hope, right?

 

i was able to upgrade my existing connection with time warner. now i'm getting 30Mbps down and 5Mbps up. on top of that, no data cap. still not what i wanted in the upload speed but it's 5x faster than what i had before.

 

again, thank you all for the feedback.

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Jun 7, 2012 12:38:09 PM
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ACE - Master

w1n78 wrote:

thanks for all the information everyone. i was going to take the chance and get it installed anyway and cancel but with all of the feedback and possible headaches of not getting the speed promised by CSR and taking days off just to entertain the techs coming out and checking the line, i will save myself the headache and cancel my appointment. hopefully fios-like speeds will be available to everyone from more ISPs. it's 2012, one can hope, right?

 

i was able to upgrade my existing connection with time warner. now i'm getting 30Mbps down and 5Mbps up. on top of that, no data cap. still not what i wanted in the upload speed but it's 5x faster than what i had before. And 60% faster than AT&T.

 

again, thank you all for the feedback.



Glad to be of assistance.

 

Unfortunately most everything AT&T tells you lately needs to be taken with a grain of salt (or a pound), even that 45 day trial period, which is actually only 30 days.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new u-verse customer but with many tech questions

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Sep 15, 2013 3:46:10 PM
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I have AT&T Uverse high speed  Internet and the internet works great for the playstation 3, Ipods, my computer and such but not for my phone.  But that isn't even an issue for me,.  I want to know why everytime I am asked who my provider is online and I give my sign in information, I get a response "Access Denied"

 

I know AT&T TV is not available in my area but if I am watching over the internet that I pay for then I should be able to access ESPN watch now, or CNN, or whatever.  We don't have cable so the internet is our only source of communication to what is going on in the world and denying access to a customer who pays for the internet is rediculous.

Kristy Cisneroz

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Sep 15, 2013 4:03:55 PM
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ACE - Master
Edited by aviewer on Sep 15, 2013 at 4:18:36 PM

kcisneroz_71 - The viewing rights for TV content is not user friendly & not free. Over the air was/is free because they cannot figure out a way to charge you. As over the air was added to cable the model was - increased subscribers mean increased advertising revenue. The cable channel providers figured out they could supplement their advertising income by charging the cable companies. The over the air providers jumped on the bandwagon.

As the screens beyond TV become available the providers want to make sure they get income. So, they are willing to allow TV payers to watch. But, if you do not send ESPN $5 each month you do not get access. No more free.

LIke the premium movie channels - If you do not subscribe to HBO, you do not get access to HBO on the web. But, if I can watch only what I want to on the web, why do I have to pay the bloated price for a bazillion HBO channels. I believe HBO is trialling Pay for HBO on the web in Europe. Perhaps, ESPN will offer a similar product someday, but I bet the price is shocking.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new u-verse customer but with many tech questions

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Sep 15, 2013 6:37:46 PM
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I guess I'm just not understanding.  I have no problem with Hulu, Netflix or Amazon. But all those are not live TV.  If I go to live TV I get asked for my service provider, which is AT&T Unverse, I put in the correct account information and it says wait for verification.  Then I get a notice that says, Acess Denied, User Not Authorized.  What doesn't that mean?  I have a Uverse account.  It is not suspended, itis set for automatic withdrawl so what is the problem?

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Sep 15, 2013 7:02:50 PM
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ACE - Master
kcisneroz_71 -
Check out the FAQs Here - http://espn.go.com/watchespn/faq

One says - WatchESPN requires a video subscription from an affiliated provider. & you said you do not subscribe to U-verse video.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 15, 2013 7:21:28 PM
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Edited by my thoughts on Sep 15, 2013 at 7:24:38 PM

Agree with aviewer, you can only watch subscribers tv service if you subscribe.

You pay a fee to access Hulu, Netflix, etc. If no fee...no access.

You pay a fee to ATT to access the internet but.....
As you do not have Uverse TV service, when input your uverse internet account it looks to verify your a paying ATT TV subscriber, not paying for service....access denied.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Sep 15, 2013 8:04:41 PM
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Thanks every one. I appreciate the assistance.:smileyhappy:

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