lost connection to dvd player

[thomasr1950]

ran diagnostic test, all passed.

[thomasr1950]

Wireless












Wireless Operation

Off On





Network Name (SSID)





Hide SSID

Off On



Security

OFF - No Privacy WPA - PSK WPA - Default Key WEP - Manual WEP - Default Key









WPA Version

Both WPA-1 WPA-2







WEP Key Length

10 characters (40/64 bits) 26 characters (128 bits)





Key





Mode

B-only B/G B/G/N G-only N-only





Bandwidth

20MHz 40MHz



Channel

1 2 3 4 5 6 7 8 9 10 11 Automatic



Power Level (1-100%)





Wireless Protected Setup (WPS)

Off On

[aviewer ACE - Wizard]

thomasr1950 - did you disable the security & try the DVD??
What was your intent of posting the page image without comment?

[thomasr1950]

How do i disable the security key?

[aviewer ACE - Wizard]

Under security - next to wireless security is a box that says enabled - click on the arrows in the box to expose disabled & click disabled.
Then try your DVD

[thomasr1950]

This is what i see,I'm not seeing what you are referring to. Sorry.







Device

Broadband

Home Network

Voice

Firewall

Diagnostics



Status Device List System Information Access Code Restart Device









Status




Broadband Connection

Up



Line State

Up


Diagnostics...





Status

On



Network ID (SSID)

ATT760



Authentication Type

WPA



Network Key








Line 1 xxx-xxx-7580

Registered





Line 2

Not Configured

[edited for privacy]

[thomasr1950]

Sorry but i just don't see what you are talkingabout. Can you break it down any more? I apologize but i don;t understand tech talk. Tom

[aviewer ACE - Wizard]

This last post is not on the wireless page - the first one was get back on that page.

[thomasr1950]

I pasted each screen that i think you are referring to. Is there a certain screen i need to go to? I see diagnosis, firewall, voice, broadband, device. Where am suppose to see wireless? Where i see wireless it won't do anything once i click it or i can't scroll down. Need more info. Please. Thanks,

[thomasr1950]

device?

[thomasr1950]

I'm just not follwing you, Sorry.

[thomasr1950]

Once i log into my device this is what i have.

Wireless












Wireless Operation

Off On





Network Name (SSID)





Hide SSID

Off On



Security

OFF - No Privacy WPA - PSK WPA - Default Key WEP - Manual WEP - Default Key









WPA Version

Both WPA-1 WPA-2







WEP Key Length

10 characters (40/64 bits) 26 characters (128 bits)





Key





Mode

B-only B/G B/G/N G-only N-only





Bandwidth

20MHz 40MHz



Channel

1 2 3 4 5 6 7 8 9 10 11 Automatic



Power Level (1-100%)





Wireless Protected Setup (WPS)

Off On

[aviewer ACE - Wizard]

Here is a screen shot -

[aviewer ACE - Wizard]

oops - I did nor get all the way down to security. Here it is -

[thomasr1950]

I'm lost. My screen doesn't look like yours. Thanks for your help, i think i'll wait for att or sony to give me help. It shouldn't be this difficult. Right? I don't like the blame game. I need to get ATT or Sony Sup. involved. If i still get the blame game the player will go back. It should set up very easy, it isn't. Thanks for your help. Tom

[aviewer ACE - Wizard]

It did not sound to me like you were getting any help from them. Remote help is very difficult - as you can see. You would need a tech visit, so that the tech can directly do these things.

Give it one more try - you are using a computer to go to the address I gave you??
This takes you inside the U-verse modem. Where the wireless is generated. This is not the DVD player.

It looks like what you are listing are you copy/paste something? Can you take a screen shot & save in a file & use the tree like icon in the reply task bar to post.

How can I get you to disable the wireless security just to see if it will work?

[thomasr1950]

Thanks but i'm not tech savy. I can follow directions but after a while it's above  my head.

[thomasr1950]

Now i find out my Directv has lost connection to my network. That tells me it's a network issue. Right?

[Computer-Joe]

---

thomasr1950 wrote:

Wireless












Wireless Operation

Off On





Network Name (SSID)





Hide SSID

Off On



Security

OFF - No Privacy WPA - PSK WPA - Default Key WEP - Manual WEP - Default Key









WPA Version

Both WPA-1 WPA-2







WEP Key Length

10 characters (40/64 bits) 26 characters (128 bits)





Key





Mode

B-only B/G B/G/N G-only N-only





Bandwidth

20MHz 40MHz



Channel

1 2 3 4 5 6 7 8 9 10 11 Automatic



Power Level (1-100%)





Wireless Protected Setup (WPS)

Off On

---

The items above which you posted earlier is copied from the wireless page in your NVG510, where it says "Security" is listed the type of security being used on the NVG510 and where you should be able to turn it off.

Also, where it says "Network Name (SSID)" this should match the name of the network the Sony is trying to connect to. Do they match?

__________________________________________________________
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[aviewer ACE - Wizard]

thomasr1950 - Yes, but that is a broad statement.

The first step is to verify that the device can see the signal. You have reported that it can.

The second is to log in with the correct code. When you changed modem equipment, the code changed. Apparently, you were never able to connect with the code you are using.

The way to move forward from here is to disable the security in the modem (RG). Verify that the devices work. Put a new code in the RG - could be the same one you are now trying. Connect your devices with the new code.

If you cannot do this yourself or have sonetowe who can do it in person call in and specifically request - disable security - then turn it back on & change the code.

[thomasr1950]

Now i've lost my Directv connection. ATT chat rep says it's not a ATT issue. They did the install. Why won't they check it out?

[thomasr1950]

Spent 1.5 hrs with Sony, no solution. They think it's my pc. Odd that everything else connects. Even my lg tv connects. I'm not a techie so the steps you listed are above my head. BB & ATT will send someont out for a fee. No thanks.